topic Re: Absence of voicemail in Mobile Services

Absence of voicemail

EileenB1 — Mon, 17 Aug 2026 14:52:43 GMT

Recently upgraded my mobile phone with EE. When my husband rings my number (unchanged) and I don’t answer, rather than go to voicemail an automated voice says he’s going to be transferred to our local police service.

When I ring his number and he doesn’t answer, I’m told to call back later - there’s no option to leave a message.

Help!

Re: Absence of voicemail

Christopher_G — Mon, 17 Aug 2026 15:36:34 GMT

Hi @EileenB1

Welcome to the community.

If you could let us know what kind of phone you both have, we'll be able to help try and fix this for you. If they're Android phones, could you try following these instructions?

Call settings
Supplementary Services
Call forwarding
Forward when unanswered
Set this to the EE voicemail number: +44 7953 222 222
Update

Let us know if this helps please.

Thanks

Chris

Re: Absence of voicemail

EileenB1 — Mon, 17 Aug 2026 18:33:48 GMT

Thank you, Christopher. We’ll try what you’ve suggested and let you know. We do both have Androids - Samsungs - my husband’s is an A50 and mine us an A57.

Re: Absence of voicemail

bristolian — Mon, 17 Aug 2026 19:09:54 GMT

You have a "divert on no answer" to, most likely, 101.

Your husband either doesn't have a divert to voicemail set, or more likely doesn't have voicemail enabled.

Re: Absence of voicemail

EileenB1 — Tue, 18 Aug 2026 06:19:46 GMT

Just checked and you’re right - the setting was to forward to 101. Thank you.

Re: Absence of voicemail

EileenB1 — Tue, 18 Aug 2026 07:59:09 GMT

Yes, your suggestion did work, thank you. However, my husband seems to have lost his Voicemail facility - when I ring his number, it tells me to call again later rather than go to voicemail. In his phone is Call Settings there doesn’t seem to be a Direct Voicemail option (as there is in mine). Is there another way for him to enable Voicemail? He’s entered the VM number you gave above in the Call Forwarding option, but it doesn’t “take”, if you see what I mean. It doesn’t get applied.

Re: Absence of voicemail

EileenB1 — Tue, 18 Aug 2026 13:34:09 GMT

My husband has an A50 but the Voicemail seems to be not working. When I ring him and he doesn’t answer, a message tells me to call back later rather than allow me to leave a message. His phone doesn’t have a “Direct Voicemail” setting. How can he activate voicemail?

Re: Absence of voicemail

EileenB1 — Tue, 18 Aug 2026 14:09:16 GMT

Re: Absence of voicemail

XRaySpeX — Tue, 18 Aug 2026 14:29:44 GMT

Get him to text VM ON to 150.

Re: Absence of voicemail

EileenB1 — Tue, 18 Aug 2026 16:11:06 GMT

Just tried that but a message returned saying they’re having some trouble dealing with the request. But thanks for replying.

Re: Absence of voicemail

Ali_A — Tue, 18 Aug 2026 16:37:30 GMT

Hi @EileenB1

Can you try to switch off voicemail diverts:

text VM OFF to 150
You can also try 'Voicemail off' or 'Voicemail Divert Off' to 150

Once you have confirmation it is off, please try to switch it back on again
text VM ON to 150
You can also try 'Voicemail on' or 'Voicemail Divert' to 150

If you still face an error when trying this, you'll need to call customer service on 150 from his phone where a guide can check the voicemail box is actually set up on the account.

You can find more information at Check and use mobile voicemail

Keep us updated with how you get on.

Ali