topic Re: Absence of voicemail in Mobile Services

Absence of voicemail

EileenB1 — Mon, 17 Aug 2026 14:52:43 GMT

Recently upgraded my mobile phone with EE. When my husband rings my number (unchanged) and I don’t answer, rather than go to voicemail an automated voice says he’s going to be transferred to our local police service.

When I ring his number and he doesn’t answer, I’m told to call back later - there’s no option to leave a message.

Help!

Re: Absence of voicemail

Christopher_G — Mon, 17 Aug 2026 15:36:34 GMT

Hi @EileenB1

Welcome to the community.

If you could let us know what kind of phone you both have, we'll be able to help try and fix this for you. If they're Android phones, could you try following these instructions?

Call settings
Supplementary Services
Call forwarding
Forward when unanswered
Set this to the EE voicemail number: +44 7953 222 222
Update

Let us know if this helps please.

Thanks

Chris

Re: Absence of voicemail

EileenB1 — Mon, 17 Aug 2026 18:33:48 GMT

Thank you, Christopher. We’ll try what you’ve suggested and let you know. We do both have Androids - Samsungs - my husband’s is an A50 and mine us an A57.

Re: Absence of voicemail

bristolian — Mon, 17 Aug 2026 19:09:54 GMT

You have a "divert on no answer" to, most likely, 101.

Your husband either doesn't have a divert to voicemail set, or more likely doesn't have voicemail enabled.

Re: Absence of voicemail

EileenB1 — Tue, 18 Aug 2026 06:19:46 GMT

Just checked and you’re right - the setting was to forward to 101. Thank you.