Mobile answerphone security notifications for remote access

bananasareblue — Fri, 31 Jul 2026 11:55:57 GMT

Hello EE Community

My EE mobile answerphone is protected by a PIN. However, I am concerned about unauthorised remote access to my voicemail box.

My request: I want to receive an immediate SMS notification from EE if someone attempts to access my voicemail remotely or if the PIN is altered.

Current situation:

I have checked both the Account Settings and tried to navigate through the Voicemail settings but cannot find the option for security alerts
I prefer SMS over email alerts because using a third-party email provider introduces an additional point of failure for my security chain.

Questions:

Does this feature exist in the EE app, voicemail, or account settings?
If not, is there a dedicated channel to submit this as a feature request to the product team?

Thank you for your help in keeping my communications secure.

Best wishes, Pascal

Re: Mobile answerphone security notifications for remote access

bristolian — Fri, 31 Jul 2026 13:56:35 GMT

From the voicemail menu, option 3 ("personal options") > option 4 "remote access alerts" provides this functionality.