topic Re: Recent transfer to EE no incoming calls in Mobile Services

Recent transfer to EE no incoming calls

DavidKidd — Wed, 29 Jul 2026 11:29:00 GMT

Hi,

Recently transferred from another provider (ESIM) on 25/07/2026, I can see my number is on the system however I do not have any services yet, no incoming calls and no access to my data plan.

Any suggestions

Rgs

David

Re: Recent transfer to EE no incoming calls

Alex_H — Wed, 29 Jul 2026 15:02:40 GMT

Hi @DavidKidd,

Welcome to the EE Community

Is it just a SIM only plan you have purchased from us, if so did you get your order confirmation email with the instructions for downloading your eSIM and were you able to download and install it ok?

When you say you can see the number in the system, what do you mean exactly? If you have installed your eSIM, have you restarted your phone since then?

Alex