topic Re: EE is scamming me in Mobile Services

EE is scamming me

Krimi — Sun, 12 Jul 2026 22:42:40 GMT

I traveled abroad and since I came back my phone has refused to work. I have ordered a replacement SIM 2 times and still. At the moment I cannot make it receive calls and I am paying monthly for this aervice. I cannot even call 150.

Re: EE is scamming me

Rach_H — Mon, 13 Jul 2026 07:16:39 GMT

Hi @Krimi,

Welcome to the Community!

I'm sorry to hear about the trouble you're having, and I can understand how concerning this must be. Were you able to use your phone abroad without any issues?

Rach

Re: EE is scamming me

Krimi — Tue, 14 Jul 2026 15:44:57 GMT

I can't make a phone call

Re: EE is scamming me

Krimi — Tue, 14 Jul 2026 15:45:49 GMT

I used my phone with another SIM. But since I came back I cannot even receive messages. I am lost .

Re: EE is scamming me

Linzi_H — Tue, 14 Jul 2026 16:51:17 GMT

Hi @Krimi

Are you able to head into your local EE store with photo ID? The team could issue a replacement SIM card for you straight away, so you wouldn't have to wait for one to be posted.

If you'd rather have one posted out to you, we do have to advise 3-5 working days. Our Customer Service team can confirm if your SIM replacement order was successful. Please call us from an alternative device if you'd like to double check.

Linzi