topic Re: Unable to receive or make calls in Mobile Services

Unable to receive or make calls

Devon77 — Sat, 04 Jul 2026 11:23:38 GMT

My PAC transfer completed, but I still can’t make or receive voice calls. Texts and mobile data work normally. Outgoing calls end immediately

Re: Unable to receive or make calls

bristolian — Sat, 04 Jul 2026 11:56:26 GMT

Have you been able to make or receive calls since your port-in completed? That your texts & data work OK rules out a coverage issue, and suggests this is account-specific.

You should contact EE-CS who have account access, using another phone as necessary. There is also live-chat for pay-monthly customers, via the myEE app.

Re: Unable to receive or make calls

Northerner — Sat, 04 Jul 2026 12:36:17 GMT

Hi @Devon77

Have you tried restarting your device.

Do WiFi calls work.

Thanks

Re: Unable to receive or make calls

Devon77 — Sat, 04 Jul 2026 16:36:14 GMT

No haven’t been able to the transfer completed on Tuesday

Re: Unable to receive or make calls

Devon77 — Sat, 04 Jul 2026 16:43:59 GMT

Yeah I’ve switched my phone off a couple of times now

can call and receive calls through WhatsApp fine

Re: Unable to receive or make calls

Chris_B — Sat, 04 Jul 2026 18:27:58 GMT

@Devon77 What’s app uses data and you say data works. Voice/texts are not data based. I’m surprised that texts work and calls don’t though. It sounds like the port hasn’t been fully successful you’ll need to call customer support about this so it can be looked in too. It just might need a line refresh from EE.

Re: Unable to receive or make calls

Chris_S — Mon, 06 Jul 2026 08:54:18 GMT

Hi @Devon77

Just to add to @Chris_B's brilliant advice.

You can connect to WIFI calling to make and receive calls over your WIFI.

I'd recommend giving us a call so a guide can get this looked into further for you.

Chris S