topic Re: Unable to receive verification codes in Mobile Services

Unable to receive verification codes

Irene0416 — Sat, 20 Jun 2026 18:10:12 GMT

I have a problem with my phone number, I can’t receive verification codes. Although about two years ago I was able to. I have an iPhone and already did the reset network settings option.

Re: Unable to receive verification codes

bristolian — Sun, 21 Jun 2026 12:13:00 GMT

Can you receive text messages otherwise? Test sending to yourself if necessary.

Are all automated senders affected, or just specific individual ones? Have you recently had any change of number or otherwise ported in?

You may need to collate some individual times & dated examples to supply to CS if issues persist.

Re: Unable to receive verification codes

Irene0416 — Sun, 21 Jun 2026 15:18:53 GMT

I did receive a text message I sent to myself just now. I have been with EE for around 5 years now with a phone number that was from Three. The last verification code I was able to receive was on the 2nd of May 2025. Many thanks in advance for the help.

Re: Unable to receive verification codes

Katie_B — Mon, 22 Jun 2026 07:28:02 GMT

Hi @Irene0416.

Thanks for confirming.

I'd recommend collating some examples and giving us a call. Our technical care team will be able to look into this for you.

Katie