topic Re: Apps Not Loading When Wifi Not Available in Mobile Services

Apps Not Loading When Wifi Not Available

Guvnor_1947 — Wed, 17 Jun 2026 22:17:44 GMT

I recently transferred accounts for two Iphones from O2 to EE. On one phone apps load when out of the house and no Wifi available. On the other phone, apps load OK when able to access Wifi, but will not load when out of the house and Wifi is not available. I have cross checked the settings on the phones and they are the same. I have tried disabling VPNs, ensuring data roaming is on and have done a network reset but to no avail. Can anyone help in resolving this problem?

Re: Apps Not Loading When Wifi Not Available

XRaySpeX — Wed, 17 Jun 2026 23:58:14 GMT

@Guvnor_1947 wrote:
ensuring data roaming is on

Why? Are you abroad? If so, your nos. may not port while there.

Re: Apps Not Loading When Wifi Not Available

Guvnor_1947 — Thu, 18 Jun 2026 06:02:37 GMT

Not overseas. In the UK.

Re: Apps Not Loading When Wifi Not Available

Chris_B — Thu, 18 Jun 2026 07:11:56 GMT

@Guvnor_1947 What apps ? If it’s any social media apps then it’s probably content lock that’s blocking this. You need to call customer support with a credit card pay a refundable token to have content lock removed or you can go to a store with date photo ID to request content lock to be remove.

Re: Apps Not Loading When Wifi Not Available

Guvnor_1947 — Thu, 18 Jun 2026 08:04:23 GMT

Chris. Main ones I have tried to use recently are Google Maps, MacDonalds, ICC and Utilita Apps. None of them will load properly. Yet the same apps on my wife's phone all load quite happily when not on Wifi.

Re: Apps Not Loading When Wifi Not Available

Rach_H — Thu, 18 Jun 2026 08:07:02 GMT

Hi @Guvnor_1947,

Welcome to the Community!

I'm sorry to hear about the trouble you're having. Are you able to browse the internet when you're away from WiFi, and can you make calls?

Rach

Re: Apps Not Loading When Wifi Not Available

Guvnor_1947 — Thu, 18 Jun 2026 08:34:33 GMT

HI Rach,

I gave it a try. I went to the end of my garden. Disabled Wifi. Tried three different apps. The front page loaded in all three but then nothing else. Called my wife on home phone and it worked fine.

Peter

Re: Apps Not Loading When Wifi Not Available

Weerab2024 — Thu, 18 Jun 2026 08:38:01 GMT

Is your mobile data enabled? Have you restarted your phone?

Re: Apps Not Loading When Wifi Not Available

Guvnor_1947 — Thu, 18 Jun 2026 09:11:21 GMT

I kept my fingers crossed as I hadn't restarted my phone for ages. Restarted but no difference. Yes data roaming enabled. Tried to load a route on Google Maps. Got the message "Cannot show revised route as cannot connect to the server".

Re: Apps Not Loading When Wifi Not Available

Rach_H — Thu, 18 Jun 2026 09:18:24 GMT

I'd recommend reaching out to our Techincal experts @Guvnor_1947, and they will be able to take a look into why you're not able to get online.

Rach

Re: Apps Not Loading When Wifi Not Available

Weerab2024 — Thu, 18 Jun 2026 09:20:15 GMT

Have you tried disabling mobile data and then re-enabling it?

Re: Apps Not Loading When Wifi Not Available

Guvnor_1947 — Thu, 18 Jun 2026 12:20:32 GMT

Yes I have tried disabling and re-enabling.

Re: Apps Not Loading When Wifi Not Available

XRaySpeX — Thu, 18 Jun 2026 14:24:07 GMT

@Guvnor_1947 wrote:
Yes data roaming enabled.

@Weerab2024 was asking about Mobile Data. That is not the same as Data Roaming which only comes into play when you are roaming abroad. Forget about Data Roaming while you are in UK.

Re: Apps Not Loading When Wifi Not Available

Guvnor_1947 — Thu, 18 Jun 2026 16:33:36 GMT

Yes I have got Mobile Data enabled and have know switched of data roaming.