topic Re: My phone is not receiving messages from Portugal Gov in Mobile Services

My phone is not receiving messages from Portugal Gov

JoaoPereira92 — Fri, 26 Apr 2024 07:45:51 GMT

Hello, I can't receive authentication codes from Portugal Gov, and seems like other phone services are okay, any help regarding this?

Re: My phone is not receiving messages from Portugal Gov

bristolian — Fri, 26 Apr 2024 09:12:15 GMT

There's been some recent posts reporting issues with receiving SMS from foreign senders, the issue could equally lie with the sender.

You should report this to EE CS in the first instance, but if the issue is caused by EE's anti-spam platform, it will need resolving by the sender with relevant advice.

Re: My phone is not receiving messages from Portugal Gov

JoaoPereira92 — Fri, 26 Apr 2024 09:34:36 GMT

Thank you, No help from customer service since I can't even report it via phone call directly as I'm always sent to a machine which will tell me everything is working just fine. I have no idea how to deactivate the anti-spam platform, is there any way to do this? My partner uses another provider in the UK and there is no problem with this Portuguese Government service.

Re: My phone is not receiving messages from Portugal Gov

bristolian — Fri, 26 Apr 2024 09:52:21 GMT

@JoaoPereira92 wrote:

I can't even report it via phone call directly as I'm always sent to a machine which will tell me everything is working just fine.

I'm guessing you're choosing one of the automated options on 150, choose an alternative option to avoid that.

Re: My phone is not receiving messages from Portugal Gov

Roxanar439 — Sat, 29 Jun 2024 12:17:48 GMT

Did you managed to sort this out? I am having the same issue, I just called them and they said there is no solution 🤦🏻‍♀️

Re: My phone is not receiving messages from Portugal Gov

Rhazi3l — Sat, 24 Aug 2024 20:24:03 GMT

Is there any update on this? I'm having the same issue...it worked fine around February, but not any more.

Re: My phone is not receiving messages from Portugal Gov

Alex_H — Sun, 25 Aug 2024 08:56:53 GMT

Hi @Rhazi3l,

Thanks for visiting the EE Community 🙂

I would recommend reaching out to our technical team on 150 who will run through some diagnostic checks with you on your account and phone and if the issue remains they can escalate the issue to our level 2 technical team who can check on your incoming texts to see if these texts are actually arriving at the EE network.

Alex

Re: My phone is not receiving messages from Portugal Gov

steve12-4 — Thu, 21 May 2026 19:46:14 GMT

fast forward to May 2026 and I am having the same issues with being unable to receive authentication codes on my mobile from Portuguese Gov services - seems a known issue - was at the Consulate in London yesterday and had this issue - tried again today at home and same issue - talked to EE and got some success using gov.pt but other Portuguese government sites no joy - any help would be appreciated

Re: My phone is not receiving messages from Portugal Gov

JoaoPereira92 — Fri, 22 May 2026 07:25:00 GMT

It was long ago but I had to change providers to get it working as no one was able to help me at the time and it's an important tool from time to time to get this OTPs from my homeland government.

This isn't probably what you guys looking for but for me that was the only solution after a few hours on the phone trying to get help.

Good luck

Re: My phone is not receiving messages from Portugal Gov

steve12-4 — Fri, 22 May 2026 08:04:13 GMT

Hi João - thank you for your advice - I am coming to the same conclusion - its a real problem and EE isn't interested - its for my Portuguese wife who needs to authenticate herself with Seguranca Social - just one question - what network did you change to that works (for you) that allows you to receive authentication codes from Portuguese Government sites ?

Re: My phone is not receiving messages from Portugal Gov

JoaoPereira92 — Sat, 23 May 2026 09:43:09 GMT

Hey Steve, at the time I changed to giffgaff (O2 I think) and its been working to get the OTP from "Autenticação.gov" also when I need to use the "Chave movel digital" which was my main problem. Also my partner never had any problems with any of the Portuguese Gov OTPs and she's with Vodafone.

I understand how frustrating this can be as you can't really do anything related to Portuguese Gov without this OTP and I couldn't find any way around it.

Also suggest you keep the same number if you change provider as it is not easy to change it in the Gov website (might need to call the Portuguese chave movel digital help desk to change the number) .

Hope this helps.

Re: My phone is not receiving messages from Portugal Gov

steve12-4 — Sat, 23 May 2026 10:36:20 GMT

Thanks João - much appreciate your response - my wife is 8X and hasn't a clue how all this digital stuff works God knows what will happen if I pass first as she needs to do Prova de Vida every year otherwise they stop her pension- its all most distressing

Good to know about not changing the mobile number - Your help has been very useful - many thanks - steve