topic Re: Unable to change included extra on my Full Works plan in Mobile Services

Unable to change included extra on my Full Works plan

Craig1805 — Fri, 17 Apr 2026 19:42:36 GMT

Hello,

I've tried logging in to change my inclusive extra but when I go to the next page, it just says 'BLOCKED'. I've tried using the app (which is next to useless) and used various different browsers.

Can someone explain to me why is it so hard for me to do something so simple, or is there a problem with your site?

Thanks

Craig

Re: Unable to change included extra on my Full Works plan

Craig1805 — Fri, 17 Apr 2026 20:46:24 GMT

Managed to figure it out and change it. Now have to wait for it to become effective. For the record, I've changed my TNT Sports add on to Netflix premium as I can have TNT Sports included with my Virgin Media package.

Not sure why EE always seem to have issues with their website and accounts.

Re: Unable to change included extra on my Full Works plan

Leanne_T — Sat, 18 Apr 2026 08:30:24 GMT

Hi there @Craig1805

Thanks for coming back to the community and letting us know.

Glad you have got this sorted now, if you have any errors showing when managing the account, please get in touch with our tech guides on 150 and they can get this looked into.

Leanne.