topic Re: Agreement to pay in place, but have still been blocked in Mobile Services

Agreement to pay in place, but have still been blocked

Nanarki — Thu, 16 Apr 2026 22:47:56 GMT

Good evening.

I was behind on my bills, but have agreed a repayment plan, and the messages received stated that as long as I follow my payment plan I would not have any restrictions as long as I miss no other payments. However this evening my phone has been restricted anyway. Have no way of contacting anyone at EE at this time, is this normal and will it auto clear itself?

Thanks

Re: Agreement to pay in place, but have still been blocked

Chris_B — Fri, 17 Apr 2026 07:08:27 GMT

@Nanarki You need to contact customer support about this.

Re: Agreement to pay in place, but have still been blocked

Schockwave — Fri, 17 Apr 2026 11:28:58 GMT

@Nanarki , try contacting customer service during opening hours, they are available now.