topic Re: Text 150 in Mobile Services

Text 150

GoG7 — Wed, 21 Aug 2024 13:31:07 GMT

Texting ALL to 150 to find out how much data i've got left has not been working for a few weeks. I just get a text back saying sorry this seervice is temporarily unavailable

Does anyone know why this is??

Re: Text 150

bristolian — Wed, 21 Aug 2024 15:33:13 GMT

The commands do differ slightly between PAYG & pay-monthly, and you've not said which you are.

Texting AL is a shortcode for BALANCE. ALL is an incorrect code.

Re: Text 150

GoG7 — Wed, 21 Aug 2024 18:44:28 GMT

I am on a pay monthly contract and have been texting ALL to 150 to get my allowance details for years, it only stopped working at the end of July. I've just tried texting BAL and then BALANCE to 150 and got the same reply - sorry this service is temporarily unavailable.

Any ideas anyone??

Re: Text 150

bristolian — Wed, 21 Aug 2024 18:58:15 GMT

Neither ALL nor BAL are commands.

The word to text is BALANCE by itself. Texting a good command immediately after a bad one may confuse the automation.

Re: Text 150

Ali_A — Thu, 22 Aug 2024 09:54:35 GMT

Thanks for joining us on Community @GoG7

Can you text the word HELP to 150?
This will reply with a list of options available. If you do this do you receive a response?

You can view the list of keywords you can text to manage your pay monthly account at our Text150 page

Ali

Re: Text 150

GoG7 — Thu, 22 Aug 2024 10:04:08 GMT

Hi Ali

Thanks for your reply.

I text HELP to 150 and got the response of a list of words i could text to 150.

So i have then text BALANCE to 150, but got the "sorry this service is temporarily unavailable" reply, whcih is the reply i've been getting for roughly the last 3 weeks.

Any Ideas?

Re: Text 150

Ali_A — Thu, 22 Aug 2024 10:23:44 GMT

@GoG7 Thanks for trying this out and getting back to me.

Are you able to view your allowances through the EE app? This would help determine if the issue is with the text service for you or an overall issue.

It would be worth giving our Customer Care team a call on 150 (follow option 2) and select the option for technical queries.

On a side point- how often do you switch your device off and back on?
This can sometimes reset the allowance information updates.

Ali

Re: Text 150

GoG7 — Thu, 22 Aug 2024 13:45:04 GMT

Hi Spikeymaria

Did you get this issue sorted, i am having the exact same problem?

Re: Text 150

Katie_B — Thu, 22 Aug 2024 15:12:53 GMT

Hi @GoG7.

Thanks for coming here.

Are you a pay as you go customer?

Can you make other calls and texts OK?

Speak soon,

Katie

Re: Text 150

GoG7 — Thu, 22 Aug 2024 15:16:57 GMT

Hi Katie B

I'm a pay monthly contract customer.

All other calls and texts are ok, its just been the last month or so when i text 150 to get my remaining allowance details i have started receiving a message back saying service temporarily unavailable. i used to use this service to get a quick text back to see how much data i had left as i don't have a very big data allowance so it was useful to keep a check on that.

Re: Text 150

Katie_B — Thu, 22 Aug 2024 15:57:52 GMT

Are you able to text other commands OK @GoG7?

Please could you try texting AL to 150?

Katie

Re: Text 150

GoG7 — Thu, 22 Aug 2024 16:57:17 GMT

AL, ALL, BAL and BALANCE were the ones that I used to use that always worked. none of them work now. I text HELP to 150 and got a list of codes that I could use but when I text them I got the " sorry service temporarily unavailable " reply back

Re: Text 150

Katie_B — Thu, 22 Aug 2024 18:05:24 GMT

Thanks for confirming @GoG7.

I would recommend following the advice provided above and give us a call.

Our customer care team will be able to investigate this further.

Katie

Re: Text 150

Kyriaki — Mon, 19 Jan 2026 11:40:29 GMT

Hello I want to pay my bill. Can you send me how much is it?

Re: Text 150

Ritu_D — Mon, 19 Jan 2026 13:37:01 GMT

Hi @Kyriaki

Welcome to the community.

You can find information about Ways to pay your bill on our website.

We do not have account access here on the community so we are unable to advise on how much your bill is. You can find this information via logging into you account online or on the app and View Your Bill.

Thanks

Ritu

Re: Text 150

Lewry12 — Tue, 14 Apr 2026 18:57:23 GMT

Hi we

Re: Text 150

Peter_W — Wed, 15 Apr 2026 07:35:35 GMT

Good morning, @Lewry12

Welcome to the Community!

This is a public help forum where you can pose questions related to EE products and services, but it does not work like the 150 text service.

We don't have access to your account to give any specific details, but if you have any queries we'll always do our best to help.

Peter