topic Re: How do I find out if my old mobile number is still available. in Mobile Services

How do I find out if my old mobile number is still available.

Siofme — Sat, 11 Apr 2026 05:50:50 GMT

Hi,

Was wondering if anyone could help me. I am trying to find out if my old payg mobile number is still available.

I am trying to logging to an account and the verification code is stating will be sent to old mobile number. It will not allow me to update the details on the account without the verification code.

So I was wondering if I could find out if the number was still active, reassigned or cancelled.

Kindest Regards

Re: How do I find out if my old mobile number is still available.

Chris_B — Sat, 11 Apr 2026 06:06:55 GMT

@Siofme You try calling it ? Until till it’s assigned to someone and you speak with that person you’ll not be able to get it back.

Re: How do I find out if my old mobile number is still available.

Siofme — Sat, 11 Apr 2026 06:16:27 GMT

Hi,

I tried calling it and it just goes to EE voicemail, also sent a text message to see if anyone replied but no response.

Re: How do I find out if my old mobile number is still available.

Debbie_G — Sat, 11 Apr 2026 10:09:44 GMT

Hi @Siofme.

Thanks for coming to the community.

I’d recommend getting in touch with our customer support team, they’ll be able to check this further and see if they can provide any information on the status of the number.

Debbie

Re: How do I find out if my old mobile number is still available.

Siofme — Sat, 11 Apr 2026 14:46:29 GMT

Hi Debbie,

Thank you for the reply.

Do you know what category/department I select on the contact us section of the website.

Kind Regards

Re: How do I find out if my old mobile number is still available.

Debbie_G — Sat, 11 Apr 2026 15:00:04 GMT

Thanks for getting back in touch, @Siofme.

If you follow the options for Account and Billing > Mobile, you'll see the options available to get in touch with our Customer service team.

Debbie