topic Re: Unfair Sales tactics and poor " executive" complaint handling. in Mobile Services

Unfair Sales tactics and poor " executive" complaint handling.

FairnessG — Mon, 06 Apr 2026 12:32:51 GMT

Hi all, i had an interaction today with the executive complaints team, it was fast ill gvie them that yet they didnt address 90 percent of my complaint... just wondering if this is normal for others? Also if anyone is interested in coming together in a possible legal action there will be a sub Reddit soon. Apparently sales tactics, context and pressure are irrelevant to EE , are ee stores regularly a wild west?

Re: Unfair Sales tactics and poor " executive" complaint handling.

Northerner — Mon, 06 Apr 2026 14:52:59 GMT

Hi @FairnessG

Sales in store are different than online sales.

There is no customer account access on these forums and therefore have no knowledge on your individual circumstances.

Thanks

Re: Unfair Sales tactics and poor " executive" complaint handling.

Peter_W — Tue, 07 Apr 2026 13:57:25 GMT

Thanks for sharing your experience here.

With any complaint, this should be fully reviewed by our Executive team, and they will then reach a decision in line with our complaints code of practice.

If you remain unhappy from here, the next step would be referral to the independent Communications Ombudsman, who will review the case and make a decision from there.

Once at the point of deadlock, any communications around the case would need to go direct to the Ombudsman.

You can find the full details of our complaints process here:

EE Complaints Code of Practice

Peter