topic Re: Change number in Mobile Services

Change number

jCegan32 — Tue, 14 Mar 2023 10:43:44 GMT

I would like to change my number please thank you

Re: Change number

Schockwave — Tue, 14 Mar 2023 11:10:40 GMT

Welcome to the community,

This is not customer service, you will have to ring customer service and they will be able to supply you with a new number, but depending on the reason for changing number, there could be a fee for doing so.

Re: Change number

Annabel87 — Sun, 21 May 2023 09:33:20 GMT

I need to change my number I’m going through domestic violence and need to make sure my husband dosnt have my number

Re: Change number

Leanne_T — Sun, 21 May 2023 09:50:18 GMT

Hi @Annabel87

I am very sorry to hear you are going through this.

Please give us a call on 150 and the team will make sure the number is changed for you.

Let me know if I can help you with anything else.

Leanne.

Re: Change number

Mahidul — Sat, 27 May 2023 15:42:22 GMT

Hi I like to change my number

Re: Change number

Mahidul — Sat, 27 May 2023 15:44:17 GMT

Can I change my number online

Re: Change number

Schockwave — Sat, 27 May 2023 15:47:06 GMT

Hello @Mahidul ,

Welcome to the community,

No, you will have to ring customer service. You may be charged for changing it, depending on the reason for doing so.

Re: Change number

Leilan16 — Fri, 04 Aug 2023 17:09:43 GMT

It's my old we number to my new SIM

Re: Change number

XRaySpeX — Fri, 04 Aug 2023 20:33:23 GMT

@Leilan16 : EE won't port nos. between its contracts. So you need to 1st port your existing no. to another network's PAYG using a PAC from EE & then in reverse port it back to your new contract. This will also have the effect of cancelling your old contract.

You could alternatively move your old contract to PAYG with 30 days notice & then ask EE to transfer the no to your new contract.

Re: Change number

Vickyboyd57 — Mon, 25 Sep 2023 18:54:23 GMT

I want to change my number

Re: Change number

Katie_B — Tue, 26 Sep 2023 06:50:19 GMT

Good morning @Vickyboyd57.

If you are looking to change your number you will need to give us a call on 150.

Our customer care team will be able to look into this request for you.

Katie

Re: Change number

Vinayb95 — Mon, 05 Feb 2024 01:02:45 GMT

Change number please

Re: Change number

Leanne_T — Mon, 05 Feb 2024 07:47:50 GMT

Hi @Vinayb95

Please call us on 150 if you would like to change the number and the team will get this sorted for you.

Leanne.

Re: Change number

503 — Wed, 28 Feb 2024 04:05:45 GMT

I just need to replace my older number to new one,and i was to be sent a one time pin on my email but in vain and your app is not working nor responding due to technical problems

Re: Change number

James_B — Wed, 28 Feb 2024 07:59:04 GMT

Hi @503,

Welcome to the EE Community. 🙂

Are you trying to transfer a number from another network?

James

Re: Change number

KELSEYPARIS — Mon, 11 Mar 2024 12:34:43 GMT

I want to change my number

Re: Change number

Schockwave — Mon, 11 Mar 2024 12:37:14 GMT

Hello @KELSEYPARIS ,

Welcome to the community,

If you want to change your number, you will have to ring customer service, but you may have to pay a fee, in order to do this, depending on the reason for doing this. In some cases the fee may be wavered.

Re: Change number

Benjie1998_dutt — Fri, 27 Mar 2026 21:26:10 GMT

Hi I would like to change my phone number please I keep getting unknown phone calls one after one , and it’s doing my heading so wondering if I could change the last 4 dichites

Re: Change number

XRaySpeX — Fri, 27 Mar 2026 21:47:37 GMT

@Benjie1998_dutt : You may call CS & they'll change your mobile no. for £36. The charge might be waived if you can show you are being harassed.