topic NGCC - Dwp phone system in Mobile Services

NGCC - Dwp phone system

Jesseva82 — Thu, 26 Mar 2026 11:16:14 GMT

why won’t calls from NGCC connect with my phone. it keeps going straight to voicemail

Re: NGCC - Dwp phone system

bristolian — Thu, 26 Mar 2026 13:10:09 GMT

Normally calls going directly to voicemail suggests one of 3 things, depending whether the caller in question is sending caller-ID or not.

1: They're sending caller-ID and you've blocked their number

2: They're not sending caller-ID and you've set a "do not disturb"

3: You've set an unconditional "divert all calls"

Can you receive calls from other callers? Does your phone show coverage? Are you in the UK or abroad?

Re: NGCC - Dwp phone system

Jesseva82 — Thu, 26 Mar 2026 14:06:30 GMT

All other calls are coming through.
I’m not on do not disturb.
I’ve not blocked the caller.
I think EE have blocked this as a robot system, but I need to take their calls.

Re: NGCC - Dwp phone system

Peter_W — Thu, 26 Mar 2026 16:36:02 GMT

Welcome to the Community, @Jesseva82

If you have an iPhone, can you please go to Settings > Apps > Phone, and make sure the option for screening unknown callers isn't active?

If you continue to struggle from there, I would recommend reaching out to our technical team, and we can then get this investigated further from there.

Peter