topic Re: Unable to make calls in Mobile Services

Unable to make calls

Steph169 — Wed, 25 Mar 2026 15:38:54 GMT

I have a contract sim in an Apple phone and for the past hour I have been unable to make calls. It just beeps and hangs up

Re: Unable to make calls

Schockwave — Wed, 25 Mar 2026 17:30:58 GMT

Hello @Steph169 ,

Welcome to the community,

Have you tried rebooting your phone? That may solve the problem.

Do you have network showing? You may need to do a network reset to see if that makes a difference.

Re: Unable to make calls

bristolian — Wed, 25 Mar 2026 17:39:43 GMT

Does your phone show network coverage? Or a WiFi-connection?

If you've not done so already, try toggling flight mode to ensure your phone hasn't "dropped off" available coverage.

Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker in the first instance, to check for local service outages. The "report a problem" link should be used if no issues are reported but EE users continue to have issues.A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data.

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.