topic Re: A number claiming to be from EE keeps ringing… in Mobile Services

A number claiming to be from EE keeps ringing…

arctichelen_ — Wed, 18 Sep 2024 16:17:24 GMT

Hello 😊

I upgraded my phone and plan in August and ever since, I have been hounded with calls from a number that claims to be from EE. The number is 01942 901392 which is located in Wigan.
I did answer it once and they asked me for security questions to which I panicked and said I wasn’t available to talk and it would be best if they could call me back. However I haven’t answered any of their calls.
I receive a call a day, sometimes two. Is this a legit number from EE? I’m not sure why they want to speak to me - everything is fine my end.

many thanks!

Re: A number claiming to be from EE keeps ringing…

Chris_B — Wed, 18 Sep 2024 16:59:34 GMT

@arctichelen_ If your not excepting the call treat it as a scam. Especially when they ask for passwords,

Re: A number claiming to be from EE keeps ringing…

Leanne_T — Thu, 19 Sep 2024 09:39:14 GMT

Morning @arctichelen_

Thanks for coming to the community and making us aware of this caller.

Our Numbers EE partners will call from, Help page has a list of the numbers our partners will call from.

Please report this call to us, using the Report a scam call form, I would also suggest blocking the number in your phone if you are receiving numerous calls.

Our Online Security: Avoid and Prevent Scams Help page has more details on staying safe 🙂

Leanne.

Re: A number claiming to be from EE keeps ringing…

Dannrobinson — Thu, 31 Oct 2024 22:28:33 GMT

This reply says the number is good and to block in to successive paragraphs. Which is it

Re: A number claiming to be from EE keeps ringing…

robh661 — Thu, 31 Oct 2024 22:34:27 GMT

If you can, try and get scam guard added to your mobile, I don’t know if it’s available for landline.

Re: A number claiming to be from EE keeps ringing…

dg_dg — Fri, 29 Nov 2024 13:53:48 GMT

Or TPS your number

Re: A number claiming to be from EE keeps ringing…

Keyla88 — Fri, 03 Oct 2025 13:32:14 GMT

Hi,

they’ve now changed the number to 01942 901396 ever since I’ve upgraded my phone I’ve been getting calls from them.

Re: A number claiming to be from EE keeps ringing…

Christopher_G — Fri, 03 Oct 2025 17:35:06 GMT

Thanks for letting us know, @Keyla88

Please follow the advice on @Leanne_T's post above, if you haven't already.

Chris

Re: A number claiming to be from EE keeps ringing…

zeze12 — Thu, 19 Mar 2026 13:09:35 GMT

Same. Mine is 01942901397. Telco companies dont bother the protect our GDPR, at all.

Re: A number claiming to be from EE keeps ringing…

Peter_W — Thu, 19 Mar 2026 15:18:35 GMT

Thanks for highlighting this, @zeze12.

This number belongs to Interact, who are one of our Outbound Sales Partners.

These are genuine companies that work on our behalf to help promote additional EE products and services.

If you would prefer not to receive these sort of calls though, you can update your contact and marketing preferences here

Peter