topic Re: Need to speak to a human in Mobile Services

Need to speak to a human

John5901 — Sat, 14 Mar 2026 12:56:27 GMT

Cannot speak to a person. Going around in circles in an automated system. After calling 150 on the phone I want to change my number, I cannot figure a way to speak to customer services human staff. All I get is a text, with no outlet or choice to change my number. Selecting Technical Support gives no option to change my number. Cannot be silly and get into a queue, or have not found that option. A step by step guide for all options, is requested from calling 150, and changing my number via human contact. Thank you.

[Mod edit: Title added]

Re: Need to speak to a human

XRaySpeX — Sat, 14 Mar 2026 12:54:43 GMT

@John5901 : You may call CS & they'll change your mobile no. for £36. The charge might be waived if you can show you are being harassed. Try calling EE CS on the Freephone no.(Opt 2) in my sig.

Re: Need to speak to a human

Michael_D — Sat, 14 Mar 2026 14:26:58 GMT

Hi @John5901

When you call, you won't always get an option for a specific query, but for number changes you can speak to our billing guides who will be able to help with this.

Michael