topic Re: Follow-up on my problem in Mobile Services

Follow-up on my problem

Sam595 — Tue, 10 Mar 2026 13:16:29 GMT

where you able to resolve your problem. I have the same issue and was hoping to know if there was a way to fix the problem.

[Mod edit: Title added]

Re: Follow-up on my problem

Katie_B — Tue, 10 Mar 2026 11:43:55 GMT

Hello @Sam595.

Thanks for coming here.

Have you restarted your phone since arriving?

Katie

Re: Follow-up on my problem

twill1973 — Tue, 10 Mar 2026 11:58:14 GMT

Hi,

if I remember correctly one of the customer support team had to reset something on my account but I can’t really what it was.

kind regard

will

Re: Follow-up on my problem

Sam595 — Tue, 10 Mar 2026 13:14:30 GMT

Hi, I am trying to make a uk number call from Europe country and yes I have tried to restarting my phone.

Sent from my iPhone

Re: Follow-up on my problem

bristolian — Tue, 10 Mar 2026 14:30:36 GMT

@Sam595 wrote:
Hi, I am trying to make a uk number call from Europe country and yes I have tried to restarting my phone.

Are you saying that you're currently abroad, and are unable to make calls? Does your phone show a connection to a foreign network? Have you been able to make calls from abroad in the past? How about on this trip? Can you send & receive text messages?

As an aside, it's usually better to start a new thread explaining your issues rather than adding to someone else's - yours has now been moved to a dedicated thread to give you focused advice.

Re: Follow-up on my problem

Schockwave — Tue, 10 Mar 2026 16:24:11 GMT

@Sam595 , did you receive the welcome message from EE?