topic Re: Re: Cant receive calls in Mobile Services

Re: Cant receive calls

Davrob — Mon, 02 Mar 2026 16:03:59 GMT

I am having the same issue but the reset hasn’t worked I have a door 2404

Re: Re: Cant receive calls

bristolian — Mon, 02 Mar 2026 15:43:43 GMT

The post you'd added to was almost 5 years old, so your question has been moved to a dedicated thread.

With that in mind, can you explain the issue you're having with your EE service? Provide as much detail by a reply, as you feel would be useful.

Re: Re: Cant receive calls

Davrob — Mon, 02 Mar 2026 15:50:25 GMT

I have a pay as you go on ee Doro 2404 phone. For the last few weeks I can’t receive any calls. I can make calls but when people ring my number it says that I am not available . I have switched my phone in and off, I have reset the network and also removed the battery but no joy

Re: Re: Cant receive calls

bristolian — Mon, 02 Mar 2026 16:22:36 GMT

When were last able to receive a call? And are the calls you're making, chargeable? Or are they part of a bundle or pack? These questions are to try to rule PAYG hibernation in or out.

Calls diverting to voicemail rather than ringing on a phone, are usually caused by either an unconditional "divert all calls" or a "do not disturb" having been set. I have some doubts a Doro will have the DND option, though.

Re: Re: Cant receive calls

Davrob — Mon, 02 Mar 2026 17:26:40 GMT

I think around the beginning of February. I have a bundle where I pay a monthly amount. I wouldn’t know how to set up call divert unless I did it by accident

Re: Re: Cant receive calls

bristolian — Mon, 02 Mar 2026 19:10:54 GMT

@Davrob wrote:
I think around the beginning of February.

And my other questions? Were those calls you're making, chargeable? Or were they part of a bundle or pack? Is your bundle monthly recurring one?

Re: Re: Cant receive calls

Davrob — Tue, 03 Mar 2026 20:12:40 GMT

I have a bundle that I pay monthly

Re: Re: Cant receive calls

Leanne_T — Wed, 04 Mar 2026 08:22:27 GMT

Morning @Davrob

Thanks for coming to the community.

Can you receive texts? Are you able to try your SIM card in another phone and ask someone to call you?

This will help us to know if the problem could be with the SIM card or if you get calls coming through this would be the phone.

Leanne 🙂

Re: Re: Cant receive calls

Davrob — Wed, 04 Mar 2026 09:36:40 GMT

I am getting text messages but they take a few minutes to come through. The phone is only a few months old as I had to buy a new one

Re: Re: Cant receive calls

Leanne_T — Wed, 04 Mar 2026 10:01:07 GMT

Thanks for coming back to me @Davrob

If you could still try the SIM in another phone this would be really helpful to see what could be causing this for you.

If this is not possible, please call us on 150 and the team can check everything at our end for you to see what they can suggest 🙂

Leanne.

Re: Re: Cant receive calls

Davrob — Wed, 04 Mar 2026 18:55:45 GMT

I have tried the sim in another phone and it still didn’t work, I called 150 and they didn’t know either

Re: Re: Cant receive calls

bristolian — Wed, 04 Mar 2026 19:08:45 GMT

Your non-working SIM not working in the known-working phone suggests a SIM/account issue.

Were you also able to try the working SIM in your non-working phone, to prove the theory?

If you send a text message to your own number, is that delayed or is it received instantly?

Re-capping your incoming call issue, does it make any difference if you're already on a call when you receive an incoming call?