https://community.ee.co.uk/t5/Mobile-Services/Need-access-to-Security-Pin-to-purchase-upgrade-but-phone-screen/m-p/1600683#M54414 <P>You can contact EE-CS from any working phone, and pass account security by speaking to a CS agent. There's no account access on this public forum, and there are valid security reasons for protecting your account from unauthorised third parties upgrading your phone.</P><P>Either call 07953 966150 from any working phone, or visit an EE retail store and purchase your upgrade phone face-to-face.</P> Mon, 09 Feb 2026 22:56:45 GMT bristolian 2026-02-09T22:56:45Z https://community.ee.co.uk/t5/Mobile-Services/Need-access-to-Security-Pin-to-purchase-upgrade-but-phone-screen/m-p/1600667#M54413 <P>My phone screen finally decided to break after a year of being half broken, im trying to upgrade but it wants a pin via that phone and i cannot get on it as the screen is broke to complete my upgrade, i cant even call as i have no way to call due to the phone screen not working, is there anyone who can help? thankyou in advance</P> Mon, 09 Feb 2026 21:11:03 GMT https://community.ee.co.uk/t5/Mobile-Services/Need-access-to-Security-Pin-to-purchase-upgrade-but-phone-screen/m-p/1600667#M54413 LiamT2025 2026-02-09T21:11:03Z https://community.ee.co.uk/t5/Mobile-Services/Need-access-to-Security-Pin-to-purchase-upgrade-but-phone-screen/m-p/1600683#M54414 <P>You can contact EE-CS from any working phone, and pass account security by speaking to a CS agent. There's no account access on this public forum, and there are valid security reasons for protecting your account from unauthorised third parties upgrading your phone.</P><P>Either call 07953 966150 from any working phone, or visit an EE retail store and purchase your upgrade phone face-to-face.</P> Mon, 09 Feb 2026 22:56:45 GMT https://community.ee.co.uk/t5/Mobile-Services/Need-access-to-Security-Pin-to-purchase-upgrade-but-phone-screen/m-p/1600683#M54414 bristolian 2026-02-09T22:56:45Z