topic Re: Is this legit? in Mobile Services

Is this legit?

Martin2411 — Tue, 27 Jan 2026 11:18:36 GMT

Received a call yesterday from 020 8054 9963. Said they were EE and that I was eligible for a 30% discount. They wanted my email address so I gave it to them (stupidly). They sent me an email with a six digit code, which they wanted me to recite to them over the phone in order to activate the discount, but when I read the email it said the code would change my password.

Email looked very genuine but it didn't feel right so I ended the call. Does anyone know if this might have been genuine?

Re: Is this legit?

bristolian — Tue, 27 Jan 2026 11:27:20 GMT

The number you've quoted certainly isn't one of EE's regular outbound ones. You were absolutely right to not provide this unknown caller with the one-time-password, this would potentially have given them access to your EE account.

You should expect to receive some spam and/or phishing emails to the address you provided, sooner or later.

Re: Is this legit?

Leggy1194 — Sat, 31 Jan 2026 16:47:22 GMT

Hi this has just happened to me also same number I hung up it was a Asian lady very persistent and keeps ringing constantly.

02080549963

Thanks Mark

Re: Is this legit?

Chris_S — Sun, 01 Feb 2026 11:13:15 GMT

Hi @Leggy1194

You can find a list of our numbers that we use to contact you on our How do we contact you? web page.

Chris S