topic Re: WiFi calling in Mobile Services

WiFi calling

KimWard1 — Wed, 31 Dec 2025 12:22:16 GMT

Re: WiFi calling

KimWard1 — Wed, 31 Dec 2025 12:32:10 GMT

Well that didn't start well.

Recently changed to full fibre provided by Truespeed and now cannot get wifi calling.

They have changed router still same issue.

Changed phone same issue.

Downloaded giffgaff esim on O2 connects straight away.

I am convinced it is a geolocation issue by ee

Visitors to house on ee network also cannot connect.

I can visit neighbours same ISP same router and phone connects to WiFi calling.

It appears to be same issue Starlink customers have experienced.

Re: WiFi calling

Northerner — Wed, 31 Dec 2025 13:22:37 GMT

Hi @KimWard1

Yes you're correct. EE WiFi calling will only work in the UK and won't work on starlink or abroad even on a VPN.

Thanks

Re: WiFi calling

KimWard1 — Wed, 31 Dec 2025 18:07:15 GMT

EE almost definitely have an issue with wifi calling. I have a full fibre line from Truespeed. Wifi calling via ee will not work. O2, 3 , Sky, Vodafone are all fine. I swapped sim cards between various phones and ruled out phone compatability. Router has been changed. I have tried to force wifi calling by putting phone in airplane mode and turning wifi calling on but no joy. 2 of us 3 doors apart have the identical problem.

I think the issue is EE is not seeing the correct geolocation. It makes no sense other mobile carriers work fine. EE worked OK until I left my previous isp which was on open reach structure.

Re: WiFi calling

bristolian — Wed, 31 Dec 2025 18:47:52 GMT

Posts all merged to be in the same place.

Don't post your IP here, but if you put it into https://www.whatismyip.com/ what is the location shown as?

Re: WiFi calling

Northerner — Wed, 31 Dec 2025 19:01:06 GMT

Hi @KimWard1

Sounds daft but tried turning the service off on your phone, restarting your device and then reactivating the WiFi calling service.

Thanks

Re: WiFi calling

KimWard1 — Wed, 31 Dec 2025 23:15:28 GMT

It shows Bath UK but originally was Atlanta USA

Re: WiFi calling

KimWard1 — Wed, 31 Dec 2025 23:19:21 GMT

Hi Northerner

I can assure you I have tried absolutely everything suggested and possible.

EE and Truespeed can't communicate.

Much as I dont want to just hope I can get released from my contract.

Re: WiFi calling

Linzi_H — Fri, 02 Jan 2026 10:35:26 GMT

Hi @KimWard1

I'm disappointed to hear about your experience, and I know you'll be eager to get this resolved.

If you haven't already, I'd suggest you Fill out our complaints form, and a dedicated member of the team will get back in touch within 7 days, if not sooner.

Linzi

Re: WiFi calling

Stormcdog — Sat, 03 Jan 2026 13:27:35 GMT

I can confirm exactly the same symptoms as the original poster seeing O2 Wi-Fi calling working fine Wi-Fi calling working fine on orginal ADSL ISP EE Please sort this out!

Re: WiFi calling

Katie_B — Sun, 04 Jan 2026 15:29:43 GMT

Hi @Stormcdog.

Thanks for coming here.

To get this issue looked into further I would recommend giving technical care a call.

The team have account access and can complete all necessary diagnostics.

Katie

Re: WiFi calling

bristolian — Sun, 04 Jan 2026 18:51:36 GMT

@KimWard1 wrote:
It shows Bath UK but originally was Atlanta USA

When you say "originally was" (a non-UK location), do you mean it was previously the other location? In which case, how recently did it update to a UK location?