topic Re: Sincere thanks. in Mobile Services

Sincere thanks.

EricaSharlette — Thu, 01 Jan 2026 09:49:18 GMT

A very kind and helpful young man called Lucky helped my mum at the Centrale branch in Croydon a few weeks ago, and I would just like to say thank you. I wasn’t able to go with her as usual to resolve her issue, and she says he went above and beyond to look after her.

In a world where people increasingly forget to show compassion to one another, I was so happy to hear that he looked after her as though she were his own mother.

Thank you again Lucky, I am truly grateful.

Re: Sincere thanks.

Rach_H — Thu, 01 Jan 2026 12:37:26 GMT

Hi @EricaSharlette,

Welcome to the Community!

I'm so glad to hear about your mum's experience in our store, and that Lucky was so helpful! I'll do my best to get your feedback passed on, so that Lucky gets the recognition he deserves 🙂

Rach

Re: Sincere thanks.

Michele22222 — Tue, 17 Mar 2026 10:51:38 GMT

I want to say a big thank you to asham or asfam who helped me today to resolved my Internet connectivity. He works in the customer service department. He helped me today at around 10:40 on the 17th march 2026. My name is Michele sery.

Thank you for being professional and respectful.and for resolving my query efficiency and swiftly.

Kind regards

Miss M. Sery

Re: Sincere thanks.

Ali_A — Tue, 17 Mar 2026 14:12:43 GMT

HI @Michele22222

Thanks for taking the time to share feedback about the experience with our guide today. We'll make sure this is passed on to their manager. It's great to hear they were able to resolve your internet query quickly in a professional and respectful manner.

If you have a moment, it would be lovely for our Customer Service team if you can also leave the feedback on our Trustpilot page.

Thank you!

Ali

Re: Sincere thanks.

Michele22222 — Tue, 17 Mar 2026 14:33:52 GMT

Hi I've just left a feedback on your trusted pilot page

Re: Sincere thanks.

Ali_A — Tue, 17 Mar 2026 15:20:31 GMT

Thank you very much @Michele22222

They will be over the moon to read the review too!

Ali