topic iPhone 17 pro in Mobile Services

iPhone 17 pro

Crofty2018 — Fri, 26 Dec 2025 17:21:20 GMT

I’ve had the new iPhone 17 pro I’ve put my old SIM card in and I have no service

Re: iPhone 17 pro

Northerner — Fri, 26 Dec 2025 17:27:47 GMT

Hi @Crofty2018

Was the phone from EE.
Are you in the UK.
Did you ask for a new SIM.
Does your SIM work in your old phone.

Thanks

Re: iPhone 17 pro

Crofty2018 — Fri, 26 Dec 2025 17:29:07 GMT

Hi yes phone from ee, I am uk, I didn’t ask for a new sim, sim worked fine in other phone

Re: iPhone 17 pro

Chris_B — Fri, 26 Dec 2025 17:29:32 GMT

@Crofty2018 when you set up your new phone did you accidentally request to transfer the sim over to esim,
did you take the sim out if the old device before setting up the new device? Was the old device an iPhone ?

Re: iPhone 17 pro

Crofty2018 — Fri, 26 Dec 2025 17:37:45 GMT

I’ve no idea… no I put sim in after I think 🙈 old device was 15

Re: iPhone 17 pro

Ali_A — Sat, 27 Dec 2025 14:23:13 GMT

Hi @Crofty2018

It sounds like you may have an eSIM in your iPhone, and the physical SIM no longer active.
You can check this by going into the phone settings > general > about > ICCID to see if it shows a long number against the eSIM option.

Check if your old iPhone 15, or new iPhone 17, works without the physical SIM inserted.

Ali