topic SIM not working in Mobile Services

SIM not working

Annie1984 — Thu, 25 Dec 2025 13:20:33 GMT

This is **bleep** I had a new one yesurday I got it from the shop and was stuck in Apple Store for 5 hours and it was working but last night from 10.30pm it stopped working this morning I tried a Payg sim in phone and works I can not make no phones calls I don’t have a house phone and it’s Christmas thanks again ee this is a big issue this is not the first time so No do not come on ee I used to think they are good no on no signal is **bleep** everywhere too

Re: SIM not working

Katie_B — Thu, 25 Dec 2025 09:10:18 GMT

Hi @Annie1984.

Thanks for coming here.

I'm sorry to hear you are experiencing this.

Did you receive a replacement EE SIM yesterday?

Have you tried your EE SIM in another device?

Speak soon,

Katie