topic Re: Voicemail diverting to 101 in Mobile Services

Voicemail diverting to 101

Deadpidge — Thu, 18 Dec 2025 14:31:49 GMT

Trying to help out an elderly neighbour. If I call them and they dont pickup in time, voicemail redirects to 101 (Police non emergency number) He is using iPhone 13. Dialled voicemail directly from phone and it works fine but obviously no messages stored. Put his Sim card into his wifes iPhone (Voicemail works correctly) and voicemail goes to 101, so obviously that rules out a phone setting issue. The Sim card/Network is to blame. Please advise

Re: Voicemail diverting to 101

bristolian — Thu, 18 Dec 2025 14:39:48 GMT

Check the phone's call divert settings for what the following are set to..

Divert all calls, divert when unreachable, divert on no answer, divert on busy,

Ensure they are all set to +44 7953222222 - this is a SIM-setting, but the phone's menus are used to check/set it

Re: Voicemail diverting to 101

Deadpidge — Thu, 18 Dec 2025 15:01:07 GMT

Call Forwarding is switched off, can see no other options, running iOS 26

Re: Voicemail diverting to 101

Schockwave — Thu, 18 Dec 2025 15:11:51 GMT

@Deadpidge , I would suggest ringing customer service to sort this out, although you could try voicemail and then settings to make sure that the settings are correct there, and are diverting to the number as given by @bristolian .

Re: Voicemail diverting to 101

bristolian — Thu, 18 Dec 2025 15:16:30 GMT

I cited 4 call divert options that could be the culprit, which ones are showing "off"?

Can you set them to +447953222222?

Re: Voicemail diverting to 101

Deadpidge — Thu, 18 Dec 2025 15:27:03 GMT

My neighbour contacted 150 but after an hour of unsuccesfull advise was referred to local EE store. EE store representative

also unsuccessful so referred back to 150. 😫

Re: Voicemail diverting to 101

Deadpidge — Thu, 18 Dec 2025 15:27:50 GMT

There are no options with call forwarding switched off.

Re: Voicemail diverting to 101

Christopher_G — Thu, 18 Dec 2025 15:54:31 GMT

Hi @Deadpidge

These were the steps that were posted on another similar post here in the community. If you follow those, are you able to change it?

"Call settings > Supplementary Services > Call forwarding > Forward when unanswered > this was indeed set to 101- you delete 101 and add the EE Voicemail number > update"

Thanks
Chris

Re: Voicemail diverting to 101

Deadpidge — Thu, 18 Dec 2025 16:45:20 GMT

Not an Android device, this is an EE supplied iPhone

Re: Voicemail diverting to 101

Katie_B — Thu, 18 Dec 2025 17:01:55 GMT

Hi @Deadpidge.

What happens when you follow the steps previously provided by @Christopher_G?

Speak soon,

Katie

Re: Voicemail diverting to 101

Deadpidge — Thu, 18 Dec 2025 17:16:57 GMT

Those steps are not available on iOS 26

Re: Voicemail diverting to 101

Leanne_T — Fri, 19 Dec 2025 09:28:06 GMT

Thanks for trying @Deadpidge

Have you tried turning voicemail off and back on again to see if this diverts to the voicemail?

If not and our tech guides did not do this when your neighbour called, try texting VM OFF to 150 from the device and then VM ON to 150. Full details can be found in the Check and Use Mobile Voicemail page.

If calls are still diverted to 150, please ask the account holder to get back in touch with our tech guides to complete further troubleshooting to get this sorted.

Leanne.

Re: Voicemail diverting to 101

chistery — Fri, 19 Dec 2025 09:37:56 GMT

Try dialling *#62#

you should get something like this:

Re: Voicemail diverting to 101

Schockwave — Fri, 19 Dec 2025 10:51:40 GMT

I have just tried it on my IPhone and it works, so should work for you @Deadpidge .

Re: Voicemail diverting to 101

Deadpidge — Sat, 20 Dec 2025 14:07:29 GMT

Can now confirm that the problem has now been resolved but in my opinion not satisfactorily, but at least to the owners satisfaction. Solution that was settled on Dial ##002# Press Call.

Re: Voicemail diverting to 101

chistery — Sat, 20 Dec 2025 14:23:52 GMT

@Deadpidge That code will cancel all diverts, so if you now do *#62# it will probably show no diverts set?.

Why are you not satisfied?

Re: Voicemail diverting to 101

Deadpidge — Sat, 20 Dec 2025 14:38:12 GMT

Because ideally voicemail should still be available but with a 30 second wait til diverting, but 'he' was unable to achieve that so the next best solution was to cancel it.

Re: Voicemail diverting to 101

chistery — Sat, 20 Dec 2025 14:42:50 GMT

Well now we know what the problem was, the solution is to dial:

*61*+447953222222*11*30#

This sets a divert to voicemail when unanswered after 30seconds.

Then dial *#62# and you should see the voicemail number like in my screenshot earlier.

Re: Voicemail diverting to 101

Deadpidge — Sat, 20 Dec 2025 14:49:18 GMT

The 30 seconds issue was only a side issue, the inability to remove 101 from voicemail was the major problem. Do EE publish a list of #* codes and if so where?

Re: Voicemail diverting to 101

bristolian — Sat, 20 Dec 2025 14:53:08 GMT

I've always referred to https://www.geckobeach.com/cellular/secrets/gsmcodes.php