topic Re: Mobile data in Mobile Services

Mobile data

Petepops — Fri, 12 Dec 2025 20:33:36 GMT

I installed an e sim to use when I was abroad. Now I’ve returned to the UK I haven’t any mobile data. Even the 150 number won’t connect. Help please.

Re: Mobile data

Alex_H — Sat, 13 Dec 2025 08:30:12 GMT

Hi @Petepops,

Welcome to the EE Community

Is your EE SIM a physical SIM or an eSIM? In your SIM settings have you switched back to EE as your primary line/one to use for mobile data?

Alex

Re: Mobile data

Chris_B — Sat, 13 Dec 2025 08:54:17 GMT

@Petepops Have you checked the APN settings as these would have changed because you used a different network sim in the device. Have you checked to make sure you have switched back on the EE sim in the device settings?

Re: Mobile data

Petepops — Sat, 13 Dec 2025 08:55:20 GMT

I have an e sim

Sent using the mobile mail app

Re: Mobile data

Alex_H — Sun, 14 Dec 2025 11:30:26 GMT

@Petepops Is the EE SIM showing as switched on/selected within the SIM settings of your phone? Does the phone show a network signal with the EE SIM switched on?

Have you restarted your phone since arriving back in the UK ?

Alex