topic Apple TV activation with Apple One in Mobile Services

Apple TV activation with Apple One

MandGJH — Fri, 12 Dec 2025 22:08:58 GMT

I have just changed my contract and have moved from Apple TV as an add-on, to Apple One as an add-on. Doing this has cancelled my old subscription to Apple TV and I cannot understand how to set up the Apple One subscription so that I can watch Apple TV. When I scan the QR Code on the TV it tries to default to my now cancelled account and asks for me to pay. What should I be doing to get the Apple TV back.

Re: Apple TV activation with Apple One

Northerner — Sat, 13 Dec 2025 11:58:46 GMT

Hi @MandGJH

Please read here: https://ee.co.uk/help/mobile/manage-use/pay-monthly/extras-and-add-ons/inclusive-extras/get-apple-tv-on-ee

Thanks

Re: Apple TV activation with Apple One

MandGJH — Sat, 13 Dec 2025 12:10:55 GMT

Thanks. I did resolve the issue before reading this but I can see that this would have been helpful.

Re: Apple TV activation with Apple One

MandGJH — Sat, 13 Dec 2025 12:13:38 GMT

My resolution was very simple. I downloaded the Apple Support App from the App Store and found the answer there. I was being very dumb in my approach to this issue. Thanks for all who had a look at this.