topic Re: less than three weeks in Mobile Services

less than three weeks

getmeoutof — Thu, 11 Dec 2025 21:26:08 GMT

Been with EE less than three weeks and I've made over 30 call to technical support

The first thing was setting everything up. absolutely nightmare promises made and a lot of lies, one technical support person would say, one thing, then another one would say, no, that's wrong do it this way and as for the EE app i've not got the time nor the patience to list everything that's wrong with it. so to my question is, have I got the right to cancel my contract without any penalty? thank you

Re: less than three weeks

Linzi_H — Fri, 12 Dec 2025 08:49:45 GMT

Hi @getmeoutof

Welcome to the Community.

I'm disappointed to hear how many times you've had to get in touch for further support. I know you may not want to discuss your concerns further, but if you do, I'd suggest you Fill out our complaints form, and a dedicated member of the team will get back in touch directly within 7 days, if not sooner.

If you want to consider Returning a mobile device or SIM (within 14 days), and you've purchased this online or over the phone with us, please fill out the returns form, and we'll be in touch.

Linzi

Re: less than three weeks

bristolian — Fri, 12 Dec 2025 09:08:17 GMT

What services do you have with EE? You've posted in the mobile section but otherwise not said.