topic Re: MMS message in Mobile Services

MMS message

Karenb1 — Tue, 09 Dec 2025 20:39:02 GMT

I've just received this text and wondering if it's a scam. I have blocked picture messages as I get charged. Thanks

Re: MMS message

bristolian — Tue, 09 Dec 2025 22:07:55 GMT

That's a standard text message sent to a phone who's been sent a picture message, but is incapable of receiving it - it doesn't ask for bank or other financial details, but is giving you the login for the website. There's nothing for a scammer to gain by sending you this text message.

You're only charged for sending MMS, not receiving.

Re: MMS message

Karenb1 — Tue, 09 Dec 2025 22:34:19 GMT

OK thanks I will open it 🙂

Re: MMS message

Chris_S — Wed, 10 Dec 2025 09:03:40 GMT

Hi @Karenb1

Just to add to @bristolian's brilliant advice.

You can make sure that your phone is correctly set up for photo messages by heading to our online set-up tool.

Chris S

Re: MMS message

Karenb1 — Wed, 10 Dec 2025 10:50:55 GMT

Thank you can I just confirm that I won't get charged for receiving and opening picture messages?

Re: MMS message

Chris_S — Wed, 10 Dec 2025 11:11:32 GMT

That's right @Karenb1 there's no charge to receive a picture message.

Chris S

Re: MMS message

Karenb1 — Wed, 10 Dec 2025 11:53:08 GMT

Thank you 😊