topic Re: Help turning voicemail off in Mobile Services

Help turning voicemail off

RoxA — Fri, 17 Jun 2022 02:07:32 GMT

Hi there!

I have looked through at least a dozen threads on this topic, but the common reply of texting VM OFF to 150 does not work for me. I have also tried texting VM ON and then VM OFF, still no luck. I am met with the reply of 'Sorry, we're having some trouble completing your request at the moment. Please try again later.'

I have been trying this on and off for a few months and it is always the same reply.

I am pay as you go, if it is relevant.

Does anyone have any suggestions for me, please?

Thank you and have a lovely day!

Re: Help turning voicemail off

Northerner — Fri, 17 Jun 2022 06:07:48 GMT

Hi @RoxA

Have you tried restarting your device?

Are you on the UK?

Thanks

Re: Help turning voicemail off

Chris_B — Fri, 17 Jun 2022 06:40:04 GMT

@RoxA Have you tried texting VOICEMAIL DIVERT OFF to 150 ?
have you tried holding down the number 1 key on your dial key pad until your voicemail is called and then

listening to the options given ?

Re: Help turning voicemail off

Leanne_T — Fri, 17 Jun 2022 07:10:42 GMT

Hi there @RoxA

Thanks for coming here.

If you give our pay as you go care team a call on 150, they will help you get the voicemail turned off 🙂

Thanks.

Leanne.

Re: Help turning voicemail off

RoxA — Fri, 17 Jun 2022 09:03:41 GMT

@Chris_B Just tried that, same reply from 150. And yeah, I've gone through the menu several times and there doesn't seem to be anything about turning it off.

@Northerner Yeah, the phone has been restarted several times and I am in the UK.

@Leanne_T Is there no other option than having to call in? Surely it should be on a menu somewhere.

Thank you guys for your replies, though! Hope you'll have a lovely day!

Re: Help turning voicemail off

Leanne_T — Fri, 17 Jun 2022 09:20:58 GMT

Hi @RoxA

If the text service is not working for you, we would need to get this removed for you. Please give us a call and the team will be happy to help.

Thanks 🙂

Leanne.

Re: Help turning voicemail off

RoxA — Fri, 17 Jun 2022 17:14:14 GMT

Hi, @Leanne_T !

This is probably just me being dumdum, but I called 150 and went through the menu, reached the voicemail divert settings, tried turning it off from there. Automated system said I'll receive a text to confirm that. But then the text I received was the exact same one I've been getting before as well, about how the request couldn't be processed right now.

Could you tell me where the option is to actually speak to someone?

Thank you so much for your time and have a lovely one!

Re: Help turning voicemail off

Leanne_T — Fri, 17 Jun 2022 17:17:41 GMT

Hi @RoxA

Thanks for coming back to me.

If you call 150 and select option 1 then option 2 for technical support and the team will help you get this sorted 🙂

Leanne.

Re: Help turning voicemail off

_MrR_ — Tue, 21 Jun 2022 17:05:49 GMT

Another way of removing voicemail from the line is typing in ##002# into your phone and then dial it as a phone number.

It's the GSM code for cancelling all diverts on your line (so removes the divert to voicemail)

Re: Help turning voicemail off

RoxA — Tue, 21 Jun 2022 17:16:29 GMT

Thank you, @_MrR_ !!!

This is actually the only thing that seems to have worked.

I've called 150 and spoken to members of the team several times now, with answers ranging from 'we'll get back to you, we need to talk to another department' to 'oh, you can't remove it on pay as you go, it's a feature, not an option'.

I've put your code in, tried calling from a different phone and there seems to be no voicemail!

So thank you very much and have a lovely day!

Re: Help turning voicemail off

_MrR_ — Tue, 21 Jun 2022 17:20:58 GMT

If you typed in ##002# into your phone and then dialled it like you would a phone number then you should have seen a confirmation that diverts are cancelled.

One way to be sure is switch your phone off and call it from another line, you should hear a message saying the phone is unavailable rather than it routing to voicemail.

That's a handy code to remember, works exactly the same way on Vodafone and O2 lines (as well as most MVNOs). Only major UK network that doesn't allow you to cancel voicemail this way is Three. They insist you deactivate it via the app or through customer care.

Re: Help turning voicemail off

RalphWatson — Thu, 01 Jun 2023 09:10:21 GMT

I'm having a similar issue. I switched it off before going abroad and now I cannot get it back on. All I get is a message saying, 'We've had a problem with your request, please try again a little later.' This has been going on for almost two weeks!

Re: Help turning voicemail off

RalphWatson — Thu, 01 Jun 2023 09:18:09 GMT

I switched my VM off before going on holiday using VM OFF to 150. No problem.

BUT, when I use VM ON to the same 150 all I get is' We've had a problem with your request, please try again a little later.' This has been going on since 18th May so it's not 'a little later,' it's weeks later. Can somebody help me please?

I'm on a full pay-monthly account, by the way.

Re: Help turning voicemail off

Leanne_T — Thu, 01 Jun 2023 09:30:19 GMT

Hi @RalphWatson

Thanks for coming here.

Please give us a call on 150 and the team will be happy to help get the voicemail set back up for you 🙂

Leanne.

Re: Help turning voicemail off

Arivaman — Thu, 01 Jun 2023 20:30:14 GMT

Tried the VM OFF to 150 several times but kept getting "Try again later" message. I got the impression that at EE HQ they had more hamsters at certain times to turn the power and decision wheel and I only tried when 1 idle hamster was available.

All this started when I thought it more sociable to have a voice mail that was on.

But when it was on, I had to answer phone within nano seconds before call went to voice mail.

So I tried to split the atom with all the online coding solutions of numerical, # and * formulae to get rings up to 30 seconds to give me a slight chance of being able to answer the phone. This was not achievable and so I decided to turn VM off and was unsuccessful until the magic bean solution of ##002# was offered by _MrR_

Thankyou.

Re: Help turning voicemail off

Markbarton87 — Tue, 13 Jun 2023 13:59:01 GMT

For anyone just visiting, like me as of 13/6/23

Its *#002# as per old the old GSM codes we remember fondly. On ee, I can't speak for other networks, dial *#002# and it'll show what is all being forwarded, or not

Re: Help turning voicemail off

thejonsalt — Sun, 18 Jun 2023 09:58:27 GMT

This is very handy thanks. But do you then know the code to switch it back on please?

Re: Help turning voicemail off

Leanne_T — Sun, 18 Jun 2023 10:00:29 GMT

Hi @thejonsalt

You can text VM ON to 150 when you would like the voicemail activated again 🙂

Hope this helps.

Leanne.

Re: Help turning voicemail off

thejonsalt — Sun, 18 Jun 2023 10:02:41 GMT

VM ON and VM OFF hasn't worked for me. I get a text response of: We've had a problem with your request, please try again a little later.

Re: Help turning voicemail off

Leanne_T — Sun, 18 Jun 2023 10:11:06 GMT

Hi @thejonsalt

If you have received an error message, please call us on 150 and our customer care team can get this looked into.

Leanne 🙂