unable to receive SMS but i can get calls

aoymy — Sun, 16 Nov 2025 22:54:59 GMT

HI,

I have noticed that for the last few days i have not been able to receive SMS messages from website like ticktok to log in. I since asked my husband to send me a sms from three network and this also did not come through. It just shows as undeliverable on his phone.

I have tried texting a balance update to 150 and this come though, so did the code from EE when i changed my password. So i am struggling to understand what has gone wrong here. I am on PAYG and have not top up for a few months, if this makes a difference?

Any ideas would be welcomed

Re: unable to receive SMS but i can get calls

Lesley_W — Mon, 17 Nov 2025 11:25:02 GMT

Hi @aoymy

Welcome to our community.

If you haven't topped up in a while, your SIM may have gone into hibernation. You can see more about this here What is pay as you go and flex hibernation, and how do I stop it?

Have you had any text messages about this before?

Lesley

topic Re: unable to receive SMS but i can get calls in Mobile Services

unable to receive SMS but i can get calls

Re: unable to receive SMS but i can get calls