topic Re: Re: Lost phone and don't have a phone to ring the support number in Mobile Services

Re: Lost phone and don't have a phone to ring the support number

learningjournal — Fri, 03 Oct 2025 23:35:43 GMT

24 hour line to report device stolen is closed. fantastic

Re: Re: Lost phone and don't have a phone to ring the support number

Katie_B — Sat, 04 Oct 2025 06:49:36 GMT

Hi @learningjournal.

Welcome to the community.

I am sorry to hear you need to report your device stolen.

Our line to report this is 24 hours and can be done when our customer care team aren't around.

Did you call 07953 966 250?

Our customer care team will be available to speak to this morning from 8am till 8pm this evening.

Katie

Re: Re: Lost phone and don't have a phone to ring the support number

AD133 — Sun, 16 Nov 2025 23:21:48 GMT

Hi @Katie_B I've just had exactly the same! So much for 24 hours?!? And yes I did call 07953996250. Who else can help out of hours please?

Re: Re: Lost phone and don't have a phone to ring the support number

Lesley_W — Mon, 17 Nov 2025 08:47:04 GMT

Hi @AD133

Welcome to our community.

I'm sorry you have lost your phone and are having trouble reporting it.

Just to add to Katie's message above, if you are a business customer, 07953 966 250 is the best number to call. If you are on a consumer account, 07953 966 150 as per the link @Katie_B has included above.

Either number would connect for you to get to a guide but I can see in your message the number you have typed is slightly different and not one of our numbers.

Lesley