topic Re: Turn off text voicemail in Mobile Services

Turn off text voicemail

wanstronian — Mon, 10 Nov 2025 18:35:35 GMT

Does anybody know how to turn off the "feature" that sends you a text message with EE's interpretation of what somebody has left on voicemail?

I want to dial my voicemail and hear the ACTUAL message that's been left, not read a poor attempt at interpreting the message!

Re: Turn off text voicemail

XRaySpeX — Mon, 10 Nov 2025 19:40:05 GMT

Text VM OFF to 150 from your mobile to turn off mobile VM.

Bur are you referring to mobile VM or is it 1571 landline VM where you can sometimes receive text-to-voice msgs.

Re: Turn off text voicemail

bristolian — Mon, 10 Nov 2025 23:05:00 GMT

Might you be referring to Apple's visual voicemail?

https://support.apple.com/en-gb/guide/iphone/iph3c99490e/ios

https://ee.co.uk/help/mobile/manage-use/visual-voicemail

Re: Turn off text voicemail

gaz2023 — Tue, 11 Nov 2025 11:58:47 GMT

Hi @wanstronian

This will not be an EE Voicemail feature. It will either be the ‘Live Voicemail’ feature if you have an iPhone or the ‘Take a Message’ feature on the Google Pixel handset.

To turn off on either handset to carry on receiving voicemail like you did before please try the below. If the below do not work can you share the type of handset you are using.

IOS (iPhone): To turn Live Voicemail

Go to the Settings app

on your iPhone.
Tap Apps, then tap Phone.
Turn off Live Voicemail.

Google Pixel:

Handle your missed or declined calls with Take a Message feature - Phone app Help

Open the Phone app.
Tap More

Settings

Take a Message.
Turn off Take a Message.

Re: Turn off text voicemail

wanstronian — Tue, 11 Nov 2025 15:18:25 GMT

Hi, thanks to everybody that responded. Yes, I was too hasty in blaming EE. Turns out that at the last update, Google helpfully turned on this feature for me. I've disabled it now.

Apologies for the noise!