topic Betting apps in Mobile Services

Betting apps

PNE67 — Thu, 06 Nov 2025 14:03:39 GMT

Why can I only access gambling apps on my iPhone through wifi (uk) any help would be appreciated

Re: Betting apps

XRaySpeX — Thu, 06 Nov 2025 14:08:54 GMT

@PNE67 : Are you on contract or PAYG?

On Contract: Follow Switching Content Lock OFF or ON .
On PAYG: You can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

Re: Betting apps

Lee368 — Fri, 21 Nov 2025 05:53:59 GMT

Having the same problem can not access betting apps I can’t find a cure tried everything driving me now checked software up to date deleted apps retried just found out somebody else has the same problem

Re: Betting apps

Lee368 — Fri, 21 Nov 2025 05:54:26 GMT

Re: Betting apps

Katie_B — Fri, 21 Nov 2025 10:13:14 GMT

Hello @Lee368.

Thanks for coming here.

Do you have content lock on your EE account?

You can check this and remove it by logging in to your EE account online.

Katie

Re: Betting apps

peterpumpkin — Wed, 03 Dec 2025 13:02:55 GMT

I've had exactly the same problem with skybet and it only started in November. I've tried everything to resolve the problem without success. However I've just access my EE account on line, selected "mobile" then "manage mobile" then "parental controls" then move the marker to "off". You then need to reboot your phone for the new setting to take effect. It seems to work, I can at least access Skybet when I've no wifi but what the side effects of having no protection is, I dread to think. There may be other ways to solve the problem, a phone call to EE might be worth a try because I do think it's a problem only they can resolve rather than skybet themselves

Re: Betting apps

Ali_A — Wed, 03 Dec 2025 15:24:06 GMT

@peterpumpkin

You can find the effects of changing your Content Lock settings at How do I turn on parental controls on mobiles.

The only way to access betting websites would be to change the Content Lock level to allow 18+ services, which is what Customer Service would do.

Ali

Re: Betting apps

D34DLYFOOLZz — Mon, 02 Feb 2026 12:43:59 GMT

Hi, I have the exact same problem except it isn’t all of the time, lately seems to be more frequent but have never had an issue until last couple weeks? Location set to always no content blocks and as I say worked before

Re: Betting apps

Rach_H — Mon, 02 Feb 2026 15:16:59 GMT

Hi @D34DLYFOOLZz,

Welcome to the Community!

I'm sorry to hear about the trouble you've been having. Is this happening when you're using broadband or your mobile connection, or is this happening with both?

Rach

Re: Betting apps

FinleyAx — Wed, 04 Feb 2026 13:40:55 GMT

I’ve been having the same problem as of last week, cannot access betting sites on 4G it’s been fine for years and randomly starting happening

Re: Betting apps

Linzi_H — Wed, 04 Feb 2026 15:59:09 GMT

Hi @FinleyAx

Welcome to the Community.

If you've already followed the advice from the solution on this thread and are still no further forward, please contact our team, and they'll be able to double check your account to see why this is happening.

Linzi

Re: Betting apps

Julie-be — Fri, 20 Feb 2026 00:00:56 GMT

could you have been hacked?

Re: Betting apps

XRaySpeX — Fri, 20 Feb 2026 00:20:04 GMT

@Julie-be : Why should that be more likely than Content Lock?

Re: Betting apps

Julie-be — Fri, 20 Feb 2026 10:49:15 GMT

I could be wrong but It’s highly unlikely that you would be kicked out of all your apps except gambling apps, who would do that and why 🤔
Sent from my iPhone

Re: Betting apps

XRaySpeX — Fri, 20 Feb 2026 11:37:01 GMT

@Julie-be : Who said "all" apps? It's the other way around. They're only being kicked of gambling apps. There's no issue with other apps mentioned.

Re: Betting apps

Julie-be — Fri, 20 Feb 2026 13:23:15 GMT

Ah, ok
Sent from my iPhone