topic Re: My voicemail PIN I forgot. I do not want to post or call in Mobile Services

My voicemail PIN I forgot. I do not want to post or call

Santiago200 — Wed, 05 Nov 2025 17:40:20 GMT

So I forgot my voicemail pin and I need to reset it. EE please help

Re: My voicemail PIN I forgot. I do not want to post or call

Matt_124 — Wed, 05 Nov 2025 17:49:58 GMT

Unfortunately you would need to call EE Customer Services on 150 so they can verify you as the account holder and assist from there with a reset.

Re: My voicemail PIN I forgot. I do not want to post or call

Santiago200 — Wed, 05 Nov 2025 17:58:23 GMT

I cannot call right now though

Re: My voicemail PIN I forgot. I do not want to post or call

bristolian — Wed, 05 Nov 2025 18:00:57 GMT

@Santiago200 wrote:
I cannot call right now though

In which case your voicemail PIN will remain forgotten until you can call.

There are very good reasons why security checks need carrying out for this process - imagine anyone posting on this forum wanting a PIN reset and the staff just doing it because "someone" said so. Would you want your voicemail security open to that?

Re: My voicemail PIN I forgot. I do not want to post or call

Michael_D — Thu, 06 Nov 2025 08:16:19 GMT

Hi @Santiago200

As @bristolian mentioned, it is not something we are able to do here, as we don't have access to your account.

You would need to call our customer service guides when you can, or if you have a pay monthly contract customer, you can connect to our chat team in the EE app. You'd just need to load the app, select Help then Message Us.

If you have a pay as you go account, chat isn't available and you would need to call.

Michael