topic Re: 5g standalone sim in Mobile Services

5g standalone sim

L00weeze — Fri, 24 Oct 2025 08:49:58 GMT

Can anyone help. I recently received my 5g standalone SIM but when I put it in the phone I get an error message stating there is no provision for that SIM. Am I doing something stupid?

Re: 5g standalone sim

Schockwave — Fri, 24 Oct 2025 09:06:14 GMT

@L00weeze , is this a replacement SIM card and where did you acquire the SIM card from?

Re: 5g standalone sim

L00weeze — Fri, 24 Oct 2025 09:24:42 GMT

It was sent from EE. I got a text message saying I was entitled to the SIM and would benefit from it. It came in all the EE packaging but I cant get my phone to accept it. I don't know if I'm doing something wrong or if I need to do something to activate it.

Re: 5g standalone sim

Matt_124 — Fri, 24 Oct 2025 11:06:09 GMT

There should be instructions within the package on how to activate it if your current SIM is still working.

The steps are also shown here: https://ee.co.uk/help/mobile/getting-started/sim/set-up-my-new-sim

Re: 5g standalone sim

Chris_S — Sat, 25 Oct 2025 12:22:37 GMT

Hi @L00weeze

Could you follow @Matt_124's advice, then let us know how you get on please?

Chris S

Re: 5g standalone sim

L00weeze — Tue, 28 Oct 2025 17:43:18 GMT

Confirmed fix. Following on from @Matt_124 advice, everything seems to be in good working order. Thanks for all your help everyone.