topic Re: Sim Swap Protection in Mobile Services

Sim Swap Protection

Ian0000 — Fri, 24 Oct 2025 07:41:16 GMT

I just got my first personally addressed phishing text. I'm working on what to do to lessen the risk now my data seems to have leaked. Does EE offer SIM swap protection and if not why not?

Re: Sim Swap Protection

bristolian — Fri, 24 Oct 2025 07:45:26 GMT

For the benefit of others, would you mind posting a picture or screenshot of the message you received?

That would help answer the question of why you believe your data has been leaked, and what you mean by SIM-Swap protection

Re: Sim Swap Protection

Ian0000 — Fri, 24 Oct 2025 10:22:18 GMT

Hi, I blocked, marked as scam and removed the message so I can't share it - sorry.

There's a scam where people can swap your SIM and so can get your 2 factor codes etc and take your money. Some networks, it seems have additional security around swapping a SIM so making this less likely. I can't find how to do this with my EE account. Maybe someone knows?

Info on the scam: https://www.bbc.co.uk/news/articles/c14g47vmkevo

I've been looking at my online security as this is a first and tightening things up as best I can.

Re: Sim Swap Protection

Katie_B — Fri, 24 Oct 2025 13:00:08 GMT

Hi @Ian0000.

To protect from unauthorised SIM swaps, we always send a one time PIN to the existing SIM that must be entered before this can be completed.

When this isn't possible, we will only ever send replacement SIMs via post to the registered address on the account, or we can also replace SIMs in store if the customer has a valid passport or UK driving licence.

it's always important to be vigilant of the calls and messages you receive, and make sure not to share any personal details unless you're 100% certain of who you're speaking to.

You can find information on how to report Spam/Phishing HERE.

Katie

Re: Sim Swap Protection

Ian0000 — Fri, 24 Oct 2025 13:48:15 GMT

That sounds good, so there's no special setting. Would this guard against all crafty permutations of SIM scamming - in other words is it secure vs the latest methods? Hope so. Thanks.

Re: Sim Swap Protection

bristolian — Fri, 24 Oct 2025 14:52:58 GMT

@Ian0000 wrote:
Would this guard against all crafty permutations of SIM scamming - in other words is it secure vs the latest methods?

Is there a specific "method" of SIM-scamming that you're concerned about?

The OTP sent to an existing SIM means the current user must effectively approve any attempt to replace. There are many posts on this forum complaining about the stringent photo-ID required in retail shops, but I dare say there'd be plenty more complaints if an operator went the other way.