topic Re: voicemail in Mobile Services

voicemail

mariac83 — Fri, 18 Jul 2025 21:43:52 GMT

one else had issues 2day with there voicemail, can't access it all day, when i ring it says i'm sorry ure call can't be connected at this time, if the problem persists, contact customer services, which i have, i've turned VM OFF & on & turned the phone of aswell, with no joy, i have messages in my voicemail, any help would b amazing

Re: voicemail

truCido — Fri, 18 Jul 2025 22:30:38 GMT

Vm off and vm on, just turns diverts to voicemail off and on. It won't affect you accessing. It sounds like you'll need to call customer services as there is a problem with your account. Mines been fine all day

Re: voicemail

Peter_W — Sat, 19 Jul 2025 08:57:26 GMT

Good morning @mariac83.

Welcome to the EE Community 😊

I'd recommend checking to ensure that all other calls are working successfully here, but like @truCido mentioned it sounds like this is most likely something that needs checking at an account level.

If you give our technical team a call, they'll be happy to help you get this investigated further.

Peter

Re: voicemail

mariac83 — Sat, 19 Jul 2025 10:07:40 GMT

i spoke 2 customer services yesterday, they r looking in 2 it

Re: voicemail

Peter_W — Sat, 19 Jul 2025 10:32:43 GMT

Thanks for the update, @mariac83.

Please keep us posted on how you get on here - there are a few settings we'll be able to check with your account first of all, but if needs be from there we can also get this raised to our offline teams for further investigation.

Peter

Re: voicemail

mariac83 — Sat, 02 Aug 2025 06:52:16 GMT

hi guys, was meant 2 put a comment last week, but ee tech guys managed 2 get my voicemail working, something deep in my account settings, thank u 4 the amazing advice xx

Re: voicemail

Linzi_H — Sat, 02 Aug 2025 08:03:04 GMT

Hi @mariac83

Thanks so much for popping back to let us know the team has managed to get this sorted!

Have a lovely weekend,
Linzi 😊

Re: voicemail

Trigge7 — Fri, 17 Oct 2025 13:34:10 GMT

I have also got this problem since a Samsung upgrade about 2 months ago. Also contacted customer services which is unable to understand any nuances outside of standard questions and repeatedly ( 6 times) I received 'advice' to turn off then on VM. I have repeatedly informed the non human customer services that I can't access VM because a request has appeared asking for a pass 4 digits long that I have never seen before and never had. I am being constantly sent back to 150 which then starts again regurgitating 1,2 or 3 option numbers, none of which answer the problem but interestingly starts with trying to sell 'roaming' contracts, wasting so much time trying to find the one option I require to get help. None of these address the problem. I am now being bombarded often 4 times a day with the VM icon saying I have a new message. Do the customer services consist of live operators please? If so, how do I converse with them to resolve.

Re: voicemail

truCido — Fri, 17 Oct 2025 13:49:30 GMT

@Trigge7 If you dial 222, is it asking you for a PIN number? If so you've turned on mailbox protection so it asks for a PIN at all times, if this is the case then phone customer services and tell them you've forgotten your Voicemail PIN number and they should send you through a new PIN number.

Re: voicemail

mariac83 — Fri, 17 Oct 2025 14:45:46 GMT

They sorted my issue out pretty quickly, I had issues deep in my account which was not allowing me 2 get vm, still working fine, worth while calling them

Re: voicemail

Trigge7 — Fri, 17 Oct 2025 16:22:57 GMT

Thanks for your reply. Appreciate it. 👍🏼

Re: voicemail

Trigge7 — Fri, 17 Oct 2025 16:26:45 GMT

Yes it's asking for this pin number. Thank you for the advice, I don't even know where mailbox protection option is tbh. This just appeared after the phone upgrade.