topic Re: Wi-Fi calling not working in Mobile Services

Wi-Fi calling not working

karlpoole — Sun, 12 Oct 2025 13:34:40 GMT

I have wi-fi calling set on my phone so why when I am on Wi-Fi am I being charged to make a call?

Re: Wi-Fi calling not working

Northerner — Sun, 12 Oct 2025 13:39:46 GMT

Are you in the UK.

Are you calling a number outside of your allowance. You are charged as normal on WiFi calls or EE network unless the call is on a WiFi app such as WhatsApp.

Thanks

Re: Wi-Fi calling not working

bristolian — Sun, 12 Oct 2025 17:29:54 GMT

What makes you think that you're being charged for WiFi-calls?

Bear in mind that "calls" made using apps such as WhatsApp are not treated by either your phone or EE's network as calls, but are data usage - there is only routing within the app itself and not to other networks.

Re: Wi-Fi calling not working

XRaySpeX — Sun, 12 Oct 2025 18:31:43 GMT

WiFi Calling doesn't change the charging for your calls. It is just an alternative method of routing your calls, not a way of avoiding being charged for them.