topic Re: Not Getting Login Passcode Via SMS in Mobile Services

Not Getting Login Passcode Via SMS

Toninho7 — Fri, 03 Oct 2025 12:40:03 GMT

I've transferred my number over from Three using the PAC code. I can get both calls and texts on my transferred number, so the transfer has worked fine.

My problem is when I try to set up the data on my AppleWatch I'm taken to a login screen which won't allow me to log in with my passkey (Face ID etc.) so it gets me to request passcodes to my email first, which works no problem, but then it sends a passcode to my number (the correct number with the correct last 4 digits) but that text never comes.

I have tried this at least 8 times throughout today and the text never comes.

I have had a friend text me from a non-Apple phone to ensure I can get texts and that is fine.

I don't know what to do now.

Re: Not Getting Login Passcode Via SMS

bristolian — Fri, 03 Oct 2025 14:12:23 GMT

Can you receive texts from other automated senders? If so, this sounds like an issue with Apple's login system

Re: Not Getting Login Passcode Via SMS

Toninho7 — Fri, 03 Oct 2025 14:23:26 GMT

How so, it's a text message I am not receiving. This is after I have moved from the Apple login system.

The passcode to my email is fine but the passcode to my phone number is not getting to me.

Re: Not Getting Login Passcode Via SMS

bristolian — Fri, 03 Oct 2025 14:39:16 GMT

Can you receive texts from other automated senders?

When exactly did you port-in?

Re: Not Getting Login Passcode Via SMS

Toninho7 — Fri, 03 Oct 2025 14:54:17 GMT

I have had a few texts from EE, but have been getting those since before the confirmation that the number was ported over.

The number was ported over early this morning (showed up on the EE App first and then had a text later confirming it.

Re: Not Getting Login Passcode Via SMS

bristolian — Fri, 03 Oct 2025 15:01:27 GMT

If today is your port-in date, I'd suggest trying other sites who may use automated text-based OTP - see if the issue happens with others (suggesting a network-side delay) or is just Apple's login site.

Re: Not Getting Login Passcode Via SMS

Toninho7 — Fri, 03 Oct 2025 15:12:18 GMT

I have signed into my account on Gov.UK and had the text message immediately.

Re: Not Getting Login Passcode Via SMS

Toninho7 — Sun, 05 Oct 2025 08:14:23 GMT

I'm still not getting the confirmation text from EE, even though the app shows the correct number both on the account and in the security section which specifically states this is the number which will be used if they aren't sure it is me logging in.

Re: Not Getting Login Passcode Via SMS

bristolian — Sun, 05 Oct 2025 09:37:52 GMT

@Toninho7 wrote:
I'm still not getting the confirmation text from EE

In your first post you mentioned "My problem is when I try to set up the data on my AppleWatch I'm taken to a login screen" - is this an Apple-screen or an EE-one?

I'm not familiar with iOS, but my advice thus far has been based on the scenario where you can't receive texts from one particular third party, but can do others.

Re: Not Getting Login Passcode Via SMS

Toninho7 — Sun, 05 Oct 2025 10:43:29 GMT

The login screen is for EE, it is the EE account which can't / won't send the text to the correct place.

What happens is:

On my iPhone I open the Apple Watch app
I then go to the 'Mobile service' setting
This then has only one option which is 'Set up mobile service' which I tap
This opens up a browser within the app (so not a browser app) which is on the EE website login page
I type my email for my EE account then tap 'Next'
It then says 'Your passkey didn't work - Don't worry, this can happen from time-to-time' [Note: the passkey works in the EE app on my phone using Face ID and it also works on the EE website on my MacBook using Touch ID]
I tap the 'Try logging in again' button
Here I have two options, either 'Continue with passkey' or 'send verification codes instead'
When I try the 'send verification codes instead' option EE sends the first code to my email within 10 seconds.
I enter the email code and select 'verify passcode'
I then get a message saying EE have sent a passcode to my phone number and that's as far as it goes...

I've still never had a code by text from EE, so it isn't like the codes are being delayed, they're just not being sent.

I have tried the same process by logging in to the app on my phone but instead of using the passkey via Face ID, I try the manual passcodes via email then text, it is the exact same issue, so it isn't restricted to setting up the watch data, it is an issue manually logging in to my EE account using my email and phone number.

Re: Not Getting Login Passcode Via SMS

Lesley_W — Sun, 05 Oct 2025 14:08:23 GMT

Hi @Toninho7

Welcome to our community.

Do you have any other numbers on your account?

For EE account logins, the PIN usually gets sent to the main number on the account which may not be set up as your number.

If not, our technical team can help you get the plan set up if you get in touch.

Lesley

Re: Not Getting Login Passcode Via SMS

Toninho7 — Sun, 05 Oct 2025 14:41:14 GMT

I don't have any other numbers on my account, except the original number before porting over this number from my old network, but that original EE number is no longer on the account.

I'll give that link a try and let you know what they say.

Thank you.

Re: Not Getting Login Passcode Via SMS

Toninho7 — Sun, 05 Oct 2025 15:01:46 GMT

Completely unrelated to this but I've just had a text from my old network telling me the old number is now disconnected and then immediately had loads of EE passcode texts through at once. I've logged in via the codes on my MacBook so I'll try linking my watch now, but I presume it'll be fine now.

Re: Not Getting Login Passcode Via SMS

Toninho7 — Sun, 05 Oct 2025 15:28:22 GMT

Just to confirm, it has now worked and I've requested activation, but the main issue of not getting the text code from EE is sorted. I didn't need to use the link above as it turns out, looks like it was something that the old network were taking their time completing.