topic Re: Re: How to clear app cache on Android phones in Mobile Services

Re: How to clear app cache on Android phones

Mobius7 — Mon, 29 Sep 2025 23:48:27 GMT

Thanks

I'm new to the forum where can I get information on how to transfer my sim card to a new phone , and share data from my existing one to my new one,?

Re: Re: How to clear app cache on Android phones

Katie_B — Tue, 30 Sep 2025 07:47:03 GMT

Hello @Mobius7.

Thanks for coming here.

Are you looking to move an eSIM over to your new phone?

What device are you looking to share data from?

Speak soon,

Katie

Re: Re: How to clear app cache on Android phones

Mobius7 — Tue, 30 Sep 2025 13:32:44 GMT

Thanks for replying. I currently use an old (in phone terms) Samsung S20+ and want to upgrade as it isn't going to get any more U.I. upgrades , I'm not good with tech, I'm wondering just how to swap my sim card to my new (to me, probably second hand) S23/24 without disruption of my data plan with EE and then the sharing of data on this phone I'm using to the new(er) phone. Such as my banking app etc.

Re: Re: How to clear app cache on Android phones

Katie_B — Tue, 30 Sep 2025 13:46:46 GMT

Thanks so much for confirming @Mobius7.

Information on moving your SIM to your new phone can be found on this Help Page.

Some helpful information can also be found HERE for transferring data to your new Samsung Handset.

If you have any questions please be sure to let us know.

Katie

Re: Re: How to clear app cache on Android phones

Mobius7 — Tue, 30 Sep 2025 13:55:59 GMT

Thanks 👍 very much appreciated. I'm new here, do you work for EE , or is this a forum for ppl who are with EE? I only found out this forum/space existed yesterday. Thanks for your help.

Re: Re: How to clear app cache on Android phones

Katie_B — Tue, 30 Sep 2025 14:08:24 GMT

Hi @Mobius7.

I work for EE and work on the EE Community along with my team members. Information on staff on the community can be found HERE.

We have Community Stars who are not employed by EE but provide amazing help and support for others on the community. More information on our stars can be found HERE.

Hope this helps and I look forward to seeing you around the community.

Katie

Re: Re: How to clear app cache on Android phones

Mobius7 — Tue, 30 Sep 2025 14:11:15 GMT

Thankyou ☺️

Re: Re: How to clear app cache on Android phones

bristolian — Tue, 30 Sep 2025 14:40:34 GMT

Katie's reply regarding transfering your SIM applies to eSIM. If you have a physical SIM, then you simply remove it from your existing phone and insert it into the new phone. It's the SIM which contains your account details, thus moving that will move your plan & allowance.