topic Re: Scam Guard on Mobiles in Mobile Services

Scam Guard on Mobiles

DenJ — Wed, 24 Sep 2025 14:33:15 GMT

Why do we pay for Scam Guard on our Mobile 'phones? If we do, does it work and if not, is it just another way of EE increasing their profits?

Re: Scam Guard on Mobiles

bristolian — Wed, 24 Sep 2025 16:00:15 GMT

Just like any other paid-for service, if you have a problem with an element of your mobile service, then report it and seek resolution.

Can you explain the problem you're having with your scam guard service? Perhaps someone can help you with it.

Re: Scam Guard on Mobiles

Matt_124 — Wed, 24 Sep 2025 16:32:23 GMT

There is information here on the EE site about Scam Guard and its functions, to answer your question about how and whether it works.

https://ee.co.uk/security/scam-guard

As to why you are paying for it, that is a personal value judgement based on the benefits. It can be removed from your account at any time after the first 30 days - meaning you are no longer paying for it.