topic Re: Not receiving verification codes from apps in Mobile Services

Not receiving verification codes from apps

zzzyilumi — Mon, 22 Sep 2025 16:25:03 GMT

Hi, I am receiving EE verification codes but not codes from PayPal, NatWest, Discord and any other app I try to verify on. Can you enable all short-code/premium SMS on phone number

Re: Not receiving verification codes from apps

XRaySpeX — Mon, 22 Sep 2025 16:22:53 GMT

No, This user discussion forum can have no access to your specific account. You need to raise this with CS.

Re: Not receiving verification codes from apps

bristolian — Mon, 22 Sep 2025 16:39:17 GMT

This is not a service that needs enabling as such. Premium-rate services are covered by specific bars, but receipt of SMS should not matter whether the incoming text is from a mobile or automated source.

Re: Not receiving verification codes from apps

Northerner — Mon, 22 Sep 2025 16:42:52 GMT

Hi @zzzyilumi

Check your content lock settings on your EE app.

Thanks

Re: Not receiving verification codes from apps

Matt_124 — Mon, 22 Sep 2025 16:49:00 GMT

Are you on Pay As You Go or Pay Monthly?

If on Pay As You Go, you must complete an initial first top-up on any new EE PAYG SIM to remove the security block on receipt of SMS messages.