topic trouble with phone cutting off when using mobile signal and WhatsApp in Mobile Services

trouble with phone cutting off when using mobile signal and WhatsApp

catrin007 — Thu, 18 Sep 2025 17:19:19 GMT

my son is unable to contact me as when we phone him or he phones us it keeps going to answer phone or just cutting off

Re: trouble with phone cutting off when using mobile signal and WhatsApp

XRaySpeX — Thu, 18 Sep 2025 18:16:42 GMT

@catrin007 : It's normal voice calls that can go to VM. WhatsApp isn't a voice call. It uses data & can't go to VM.

Re: trouble with phone cutting off when using mobile signal and WhatsApp

bristolian — Thu, 18 Sep 2025 19:14:33 GMT

You've mentioned "straight to voicemail" happening when your son calls you, and when you call your son.

It's the recipient of the call who has the issue, and it may affect all incoming calls, depending on the cause.

An unconditional "divert all calls" would indiscriminately affect all incoming calls. Otherwise if only specific callers are affected, it would be consistent with that number having been blocked.

Re: trouble with phone cutting off when using mobile signal and WhatsApp

Christopher_G — Fri, 19 Sep 2025 08:26:02 GMT

Hi @catrin007

Welcome to the community.

What kind of phone is your son using? Could you check the blocked call list on his phone, to see if your numbers have inadvertently been put on the list?

Chris