https://community.ee.co.uk/t5/Mobile-Services/Re-How-do-I-access-online-chat/m-p/1563191#M53166 <P>I Leanne,I can't phone any numbers,they all come up ....not registered on network,I can't even phone 150 for EE,that too comes up notregistered on network.I don't know my model number,but it a Samsung.</P> <P><EM><STRONG>[Mod Edit -&nbsp;</STRONG></EM><EM>removed mobile number, please don't share anything identifiable in public]</EM></P> Thu, 11 Sep 2025 13:37:35 GMT terencefrancisw 2025-09-11T13:37:35Z https://community.ee.co.uk/t5/Mobile-Services/Re-How-do-I-access-online-chat/m-p/1563191#M53166 <P>I Leanne,I can't phone any numbers,they all come up ....not registered on network,I can't even phone 150 for EE,that too comes up notregistered on network.I don't know my model number,but it a Samsung.</P> <P><EM><STRONG>[Mod Edit -&nbsp;</STRONG></EM><EM>removed mobile number, please don't share anything identifiable in public]</EM></P> Thu, 11 Sep 2025 13:37:35 GMT https://community.ee.co.uk/t5/Mobile-Services/Re-How-do-I-access-online-chat/m-p/1563191#M53166 terencefrancisw 2025-09-11T13:37:35Z https://community.ee.co.uk/t5/Mobile-Services/Re-How-do-I-access-online-chat/m-p/1563196#M53167 <P>Thanks <SPAN style="color:var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2949472">@terencefrancisw</a></SPAN>, if you haven't already I would recommend checking our <A href="https://ee.co.uk/help/mobile-coverage-checker" target="_blank">network status checker</A> to see if we're aware of any network outages in this area.</P><P>If this all looks good, restarting your phone, or removing and reinserting the SIM can often help too.&nbsp;</P><P>If you continue to struggle, you can contact our customer care team via the 'Help' section of the EE app, just select the option for 'Message us'</P><P>Peter</P> Thu, 11 Sep 2025 13:49:57 GMT https://community.ee.co.uk/t5/Mobile-Services/Re-How-do-I-access-online-chat/m-p/1563196#M53167 Peter_W 2025-09-11T13:49:57Z