topic Re: Reached limit announcement??? in Mobile Services

Reached limit announcement???

Sylvia76 — Thu, 11 Sep 2025 19:32:38 GMT

Hi, being on standard SIM with unlimitedtext and minutes. From around a month I cant send text or call. It says I have reached my limit but its impossible as I got it unlimited and I just paid my bill so not sure what's going on. Any ideas?

Re: Reached limit announcement???

Sylvia76 — Thu, 11 Sep 2025 19:28:41 GMT

Hi, I have the same problem being on standard SIM. I can send text or call. It says I have reached my limit but its impossible as I got it unlimited and I just paid my bill so not sure what's going on. Any ideas?

Re: Reached limit announcement???

Sylvia76 — Thu, 11 Sep 2025 19:29:40 GMT

Audible announcement whenever I want to call

Re: Reached limit announcement???

XRaySpeX — Thu, 11 Sep 2025 19:42:29 GMT

What is the exact wording of this msg?

Are you in UK?

Re: Reached limit announcement???

Sylvia76 — Thu, 11 Sep 2025 19:47:27 GMT

I'm in UK and the message says “you reached your credit limit therefore your services will be restricted” but I'm paying monthly and got unlimited texts and minutes

Re: Reached limit announcement???

XRaySpeX — Thu, 11 Sep 2025 19:57:31 GMT

You must be spending a lot on out-of-allowance services on top of your normal monthly fee & EE had imposed a credit limit on your a/c. Have a look at the breakdown of your bills' details & see what Extras you've been paying for.

Re: Reached limit announcement???

Sylvia76 — Thu, 11 Sep 2025 20:01:21 GMT

What are “out-of-allowance services”. I just call sporadically, mostly using internet to login to bank or map, nothing fancy really

Re: Reached limit announcement???

Sylvia76 — Thu, 11 Sep 2025 20:02:45 GMT

There is nothing on my bill really as I'm not using it much

Re: Reached limit announcement???

Sylvia76 — Thu, 11 Sep 2025 20:04:17 GMT

And I can login in the app but when I want to login on their website there is an information that my account was cancelled? In app all is normal

Re: Reached limit announcement???

bristolian — Thu, 11 Sep 2025 20:05:43 GMT

FYI you have a short time after posting to edit, negating the need for additional short (corrective) replies.

Text BALANCE to 150, and post the response to this thread. This should include your unbilled costs.

Re: Reached limit announcement???

XRaySpeX — Thu, 11 Sep 2025 20:10:00 GMT

@Sylvia76 wrote:
What are “out-of-allowance services”.

Main examples would be making International calls & texts from UK to foreign nos., sending Picture Msgs (MMS), roaming abroad, ...