topic Re: Spam texts from name no number in Mobile Services

Spam texts from name no number

Jonbris — Mon, 07 Feb 2022 22:21:30 GMT

I get daily spam texts from names like ‘Sara’ advertising gambling services amongst others. I can’t report them to 7726 because there is no number attached, just the name.

How can I stop this? I don’t want to mute them because they still come up at the top of my inbox constantly.

Re: Spam texts from name no number

XRaySpeX — Mon, 07 Feb 2022 22:32:49 GMT

@Jonbris wrote:

I can’t report them to 7726 because there is no number attached, just the name.

Yes, you can! Hold down on the msg & you'll get a menu offering you "Forward".

Re: Spam texts from name no number

Jonbris — Tue, 08 Feb 2022 07:48:36 GMT

Ok, so when it asks me for a number and I just send ‘crowns’ how does that help?

Re: Spam texts from name no number

Jon_K — Tue, 08 Feb 2022 08:11:11 GMT

Hi @Jonbris.

The number you would forward the spam message to is 7726.

This is so it can be investigated further.

You won't be asked for any further details when you forward a message on.

Jon

Re: Spam texts from name no number

Jonbris — Tue, 14 Jun 2022 18:36:48 GMT

FYI Your advice has not helped.

the issue here is I get regular spam texts from a name that has no number. To be super clear here, there is no number associated with the contact, it would just be ‘Emma’ and a spam message. If I try and call the number the phone is greyed out as there is no number. When I go to the contact for it, there’s no information at all except ‘emma’

i have spoken to Apple about this and it is EE who are allowing these spam texts through. There’s nothing I can do my end except block all unknown contacts which wouldn’t work because I get verification texts through that I need to respond to.

I get several of these spam messages a day, all written in your normal spam language, but all from slightly different names, so I cannot delete or block them (not that it would work anyway because there’s nothing to block, I couldn’t even add them as a contact).

I have forwarded all of these to 7726 and it has done nothing so far. Any help on this anyone? Or do I just have to leave EE?

Re: Spam texts from name no number

XRaySpeX — Tue, 14 Jun 2022 18:51:55 GMT

Do what we all do. Ignore them once you have reported them to your network provider. Leave it to them. There's nowt more you can do.

Re: Spam texts from name no number

Leanne_T — Wed, 15 Jun 2022 06:54:32 GMT

Hi there @Jonbris

Thanks for coming back to the community.

I'm sorry to hear you are receiving these messages, you have done the right thing reporting these to 7726.

You can find more information in our Prevent scams including phishing, vishing and smishing, Help page.

Leanne.

Re: Spam texts from name no number

Jonbris — Wed, 15 Jun 2022 07:54:31 GMT

What use can forwarding them to 7726 have when I don’t have anything to forward except the text itself? Why do ee allow spammers to send texts without a number on their network? Is there not some protocol that has been abused to allow this?

Re: Spam texts from name no number

Leanne_T — Wed, 15 Jun 2022 08:13:18 GMT

Hi @Jonbris

Our security team will get this looked into, and we use the data collected to help protect all of our customers.

Thanks.

Leanne.

Re: Spam texts from name no number

Chris802 — Wed, 14 Sep 2022 18:02:46 GMT

I'm getting the same messages fkin annoying has anyone found out how to stop them yet **bleep**ing me right off

Re: Spam texts from name no number

XRaySpeX — Wed, 14 Sep 2022 18:04:46 GMT

@Chris802 : Then forward it to 7726 as advised.

Re: Spam texts from name no number

Tttttt1 — Fri, 14 Oct 2022 16:06:18 GMT

I have the same issue, tried all of the above and get them multiple times a day, EE please help us and stop these spam messages.

Re: Spam texts from name no number

Jon_K — Sat, 15 Oct 2022 07:16:04 GMT

Hi @Tttttt1.

The best thing to do is to forward these messages to 7726 so they can be investigated.

You can also block the number afterwards.

Jon

Re: Spam texts from name no number

Jonbris — Sat, 15 Oct 2022 07:18:35 GMT

Did you not read the post? How can you ‘block the number’ when there isn’t a number? It’s BLANK. How many times do we have to make this clear before we stop getting this stupid reply honestly.

Sent from Outlook for iOS<>

Re: Spam texts from name no number

katymvr — Tue, 01 Nov 2022 16:55:27 GMT

Did anyone manage to resolve this? I agree the replies on here are as annoying as the problem. We CAN NOT report the texts because they come from a name rather than a number. When you forward the text you get an automated response telling you to forward the number, we can’t because there isn’t one! They can’t investigate a spam text with only a name!

Re: Spam texts from name no number

Christopher_G — Tue, 01 Nov 2022 18:57:22 GMT

Hi @katymvr

What is the message about? Is it a phishing text or is it an advertising message?

I've been contacted from companies with no number that I'm able to add to a block list to stop them from contacting again.

Chris

Re: Spam texts from name no number

katymvr — Sat, 03 Dec 2022 13:52:46 GMT

Mine are all about payday loans. It’s driving me absolutely mad.

Re: Spam texts from name no number

katymvr — Sat, 03 Dec 2022 13:54:00 GMT

Is there anything that can be done other than changing my number? I can’t report the spam texts and there is no option to block them as there is no number to block!

Re: Spam texts from name no number

Leanne_T — Sat, 03 Dec 2022 14:30:29 GMT

Hi @katymvr

Do you have the option to opt out of the texts, if there is an option this will show in the message that is sent to you?

Thanks.

Leanne.

Re: Spam texts from name no number

katymvr — Sat, 03 Dec 2022 15:51:26 GMT

That’s really bad advice. Clicking ‘stop texts’ just makes the spammers aware someone is receiving them and makes the situation worse.